CL
Charles L

1 reviews | Active since Jan 2025

27 Mar 2026, 05:46

Still being charged for a product which the contract ended in December 2025

So here we are again for the 3rd time around, Teljoy you are now really starting to get on my nerves! Numerous emails, phone calls, even spoken to a manager which was very keen to resolve the issue, but still the issue is getting bigger! My contact for my TV ended in December but still you collect the money every month, I've sent you the email to claim ownership of the TV numerous times, your arrogance doesn't entertain me at all, this is daylight *******, and I don't like being ******,no one does. I have even threatened to stop all my contract with you but still my money is being used like you own it, if this is the way long term loyal customers are being treated, then you will not be around in the future, I've had enough, I'm getting the ombudsman involved. Stop lying to me and taking advantage of your loyal customers.

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Replies (1)
Teljoy
Teljoy's reply27 Mar 2026, 08:42
Official
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand why this situation has caused you significant concern. Please accept our sincerely apology We are committed to resolving this matter as quickly and transparently as possible. Your loyalty is important to us, and we regret that your experience has reflected otherwise. Our customer care manager will contact you