1 reviews | Active since Jan 2015

14 Jul 2021, 15:00

Stellar Job To The Hellopeter Support Team

I had about 2 years of ups and downs with Teljoy regarding a Playstation 4 that I was leasing because it wasn't working but my bill kept on going higher and higher, even when the unit was not on me. I'm writing this review for the Teljoy Hellopeter team because if it wasn't for them, I'd still be dealing with the same issue where I have no device but I'm excepted to pay and my account bounces from one debt collector to another. After I escalated my query to HelloPeter Teljoy team, everything started flowing and I got a reasonable settlement amount that allowed me to close the account. Thanks Portia and Chozanne for seeing this through. Going forward, I would love it if all the staff on support could take customer queries as serious as the queries that come through to Hellopeter.

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Replies (1)
Teljoy
Teljoy's reply14 Jul 2021, 16:59
Official
Hi Molefe M

Thank you for the feedback . While we strive to give the best customer service, we don’t always get it right, but we always make it right. 

Should you require further assistance, do not hesitate to contact us. 

Regards
The Teljoy Team.