Stay away they will cause you endless stress!!

I'm so devastated in your customer care. I went overseas and a family memeber was supposed to pay my teljoy account but didn't, when I heard I was in arrears and was going to be listed with FPS I immediately contacted customer care and got a promt response. I told them I am over my 36 months and would like to take ownership. They said I cannot take ownership till I settled my arrears of R3600 which I did immediately!!!! I then have received NO response but another sms saying I owe another installment of R500!! Umm no!!!! I paid my arrears I was told to by customer care, I said I wanted to take ownership after I've paid but you bill me again to take money. You could ruin my life with listing me on ***** prevention when it's you guys not responding iv paid ! It's amazing how when I ask to pay you responding asap! When I want to take ownership no one will respond so you can keep charing me, you are not *****ing me. You are causing me a significant amount of stress. This matter needs to be solved as soon as possible. I need to be contacted on my email address. I have seen endless negative reviews about this same thing. Cannot believe you still in operation. I will contact the ombudsman if no reponse to this