BK
Bianca K
1 reviews | Active since Sept 2018
18 Jul 2025, 17:10
Sounds great but isn't
I received my prorata statement before the unit had even been delivered. Zero response on a credit despite my request. Was told by 2 agents that the unit woule be installed, it was not. Again multiple emails went unanswered for a week, finally got a call, followed by an email telling me they will not install. Have now requested cancellation for the 2nd time.
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Teljoy's replyOfficial
19 Jul 2025, 08:51Hello Bianca,
We're truly sorry to hear about your experience regarding the delivery and installation of your unit.
Please note that pro-rata charges only apply from the date of delivery. We will escalate this to the relevant team to investigate and provide clarity on how the charge was raised before delivery. Additionally, we are looking into the installation issue and will arrange for a technician to assist.
Kindly note that cancellations require a 30-day notice period. We’ve alerted our Customer Care team of your request—please ensure your cancellation request was sent to *** for proper processing.
Thank you for your patience and understanding as we work to resolve this.
We're truly sorry to hear about your experience regarding the delivery and installation of your unit.
Please note that pro-rata charges only apply from the date of delivery. We will escalate this to the relevant team to investigate and provide clarity on how the charge was raised before delivery. Additionally, we are looking into the installation issue and will arrange for a technician to assist.
Kindly note that cancellations require a 30-day notice period. We’ve alerted our Customer Care team of your request—please ensure your cancellation request was sent to *** for proper processing.
Thank you for your patience and understanding as we work to resolve this.
Teljoy's reply19 Jul 2025, 08:51
Official
Hello Bianca,
We're truly sorry to hear about your experience regarding the delivery and installation of your unit.
Please note that pro-rata charges only apply from the date of delivery. We will escalate this to the relevant team to investigate and provide clarity on how the charge was raised before delivery. Additionally, we are looking into the installation issue and will arrange for a technician to assist.
Kindly note that cancellations require a 30-day notice period. We’ve alerted our Customer Care team of your request—please ensure your cancellation request was sent to *** for proper processing.
Thank you for your patience and understanding as we work to resolve this.
We're truly sorry to hear about your experience regarding the delivery and installation of your unit.
Please note that pro-rata charges only apply from the date of delivery. We will escalate this to the relevant team to investigate and provide clarity on how the charge was raised before delivery. Additionally, we are looking into the installation issue and will arrange for a technician to assist.
Kindly note that cancellations require a 30-day notice period. We’ve alerted our Customer Care team of your request—please ensure your cancellation request was sent to *** for proper processing.
Thank you for your patience and understanding as we work to resolve this.