so disappointed with Teljoy!!!

im not sure how i feel right now, but very disappointed with Teljoy, 2 consecutive weekends waiting for a technician for a faulty appliance i reported 2 weeks ago. i called in on the 26th January to report my appliance that im renting from Teljoy for the past almost 34 months. i advised them im available on saturdays as during the day hardly anyone is at the house. 08 th February no Technician pitched and i called during the week to follow and to ask what had happened lady was suprised and apologised as it was the same lady i spoke to first time, and we made it for the 15th February, fine. i called in on Saturday around 9am morning just to check and confirm time, that they will be able to come through (because i also have a life so i needed to plan my day accordingly) lady said not to worry technicians are aware they will contact me. past 12pm still no call, i called Teljoy a different lady said she's aware that i called in the morning and not to worry the technicians finish working at 3pm they will call an hour before they come once they in my area. NO TECHNICIAN CALLED NOR PITCHED AT MY PLACE AT ALL. 2 WEEKENDS WAITING AT THE HOUSE CANCELLING MY PLANS TO WAIT FOR TECHNICIANS WHO WONT COME!!!!! Its really frustrating on my side as i was patient the first time they didnt come. whats going On????