KR
Karina R
1 reviews | Active since Feb 2022
21 May 2026, 08:57
Shocking technical support customer care
This is for the technical department. I reported my washing machine faulty last week Thursday, I phoned on Monday to follow up to be told, I need to wait 3 days to receive a call from the technician. Tuesday I phoned, they said theyll call back, Wednesday I called, I was told they will call back ASAP. I phoned today and I was left to wait for 35 mins. And the phone went dead twice, the consultant said she can't promise they will phone back.
Its been a week now!!! I need my washing machine sorted. This is mot acceptable client service! Karina Ribnick
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
21 May 2026, 09:02Thank you for bringing this to our attention, and we sincerely apologies for the frustration and inconvenience you have experienced. Your matter has been escalated to our technical department management for urgent attention. A technician will be requested to contact you as a priority to arrange the assessment and repair of your washing machine as soon as possible.
Best regards,
Teljoy's reply21 May 2026, 09:02
Official
Thank you for bringing this to our attention, and we sincerely apologies for the frustration and inconvenience you have experienced. Your matter has been escalated to our technical department management for urgent attention. A technician will be requested to contact you as a priority to arrange the assessment and repair of your washing machine as soon as possible.
Best regards,
KR
Karina R's updateReviewer Update
29 May 2026, 18:33I am still waiting!!!!
I dont know where you get the technicians. Firstly he told teljoy its already fixed but they were not even here and now at 6.32pm I am still waiting for Leon to arrive just to be told he will do it another day! Its very very poor client service
I dont know where you get the technicians. Firstly he told teljoy its already fixed but they were not even here and now at 6.32pm I am still waiting for Leon to arrive just to be told he will do it another day! Its very very poor client service
KR
Karina R's update29 May 2026, 18:33
Reviewer Update
I am still waiting!!!!
I dont know where you get the technicians. Firstly he told teljoy its already fixed but they were not even here and now at 6.32pm I am still waiting for Leon to arrive just to be told he will do it another day! Its very very poor client service
I dont know where you get the technicians. Firstly he told teljoy its already fixed but they were not even here and now at 6.32pm I am still waiting for Leon to arrive just to be told he will do it another day! Its very very poor client service
Teljoy's replyOfficial
30 May 2026, 08:37Hello Karina
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it must be to be informed that the issue was resolved when no technician had attended, and then to wait throughout the day only to be advised that the visit would need to be rescheduled.
We will urgently escalate the matter with the service team and provide you with an update as soon as possible.
Thank you for your patience, and we apologize once again for the poor experience.
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it must be to be informed that the issue was resolved when no technician had attended, and then to wait throughout the day only to be advised that the visit would need to be rescheduled.
We will urgently escalate the matter with the service team and provide you with an update as soon as possible.
Thank you for your patience, and we apologize once again for the poor experience.
Best regards,
Teljoy's reply30 May 2026, 08:37
Official
Hello Karina
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it must be to be informed that the issue was resolved when no technician had attended, and then to wait throughout the day only to be advised that the visit would need to be rescheduled.
We will urgently escalate the matter with the service team and provide you with an update as soon as possible.
Thank you for your patience, and we apologize once again for the poor experience.
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it must be to be informed that the issue was resolved when no technician had attended, and then to wait throughout the day only to be advised that the visit would need to be rescheduled.
We will urgently escalate the matter with the service team and provide you with an update as soon as possible.
Thank you for your patience, and we apologize once again for the poor experience.
Best regards,
KR
Karina R's updateReviewer Update
04 Jun 2026, 18:31And still nothing has been done! I keep getting told that someone will phone me back and no one ever does! Defy say its Teljoy! They cant do anything
Ive had it now.
Please send me my fix washing machine tomorrow or send me a new one!! Your service is shocking this has been going on for almost a month! Who is going to pay for my laundromat expenses???
Ive had it now.
Please send me my fix washing machine tomorrow or send me a new one!! Your service is shocking this has been going on for almost a month! Who is going to pay for my laundromat expenses???
KR
Karina R's update04 Jun 2026, 18:31
Reviewer Update
And still nothing has been done! I keep getting told that someone will phone me back and no one ever does! Defy say its Teljoy! They cant do anything
Ive had it now.
Please send me my fix washing machine tomorrow or send me a new one!! Your service is shocking this has been going on for almost a month! Who is going to pay for my laundromat expenses???
Ive had it now.
Please send me my fix washing machine tomorrow or send me a new one!! Your service is shocking this has been going on for almost a month! Who is going to pay for my laundromat expenses???
KR
Karina R's updateReviewer Update
09 Jun 2026, 18:44I am still waiting for management to phone me!!
KR
Karina R's update09 Jun 2026, 18:44
Reviewer Update
I am still waiting for management to phone me!!