SHOCKING SERVICE FROM TELJOY

I have been a customer of Teljoy for at least 30 years now and pay an insurance fee to them each month to cover the TV I have now paid for in full. The TV has stopped functioning and I logged a call last Thursday to report it. I was told their technicians would contact me In 3-5 working days. So I spent a weekend without TV am sitting here waiting to be contacted. The are very quick to grab my installments each month but this is pathetic. I am sick and tired of this disgusting service., Their twitter account leaves no space for complaints, their call centre patronisingly refers me to their rules. Their service is atrocious