Shocking Service

Brand new Defy fridge is faulty, technician from Defy came to see and a week later no one has contacted me to advise what the situation is, many calls to JHB from CT and no one having the common decency to respond and advise me what is taking so long to sort out the matter, I emailed the consultant who sold me the fridge, Tebego More, and he doesn't have the courtesy to respond or bothers to call, after sales service is disgusting! After one week of daily calls up to 4 calls a day, I have been told I will receive a fridge on loan as they do not have stock of my current unit. I am still waiting. I have had to throw food away and pay for calls to Teljoy in JHB, who is going to refund me? Teljoy not interested! Will definitely not recommend Tejoy or Defy.