SHOCKING CUSTOMER SERVICE!!!!!!

Our TV was collected on the 02 August 2019 and sent in for repairs.

Firstly, from logging the call with Teljoy to them finally collecting our TV was enough to make my blood boil. Teljoy makes use of an outsourced company MAV. I was messed around the whole week with them promising to come and then not rocking up. Eventually when they did arrive, matters got even worse. Upon collection of our TV, they delivered a "loan" unit to use in the interim until ours is fixed. On 03 August I sent a complaint email through to Teljoy advising them that the loan unit they delivered in place of our TV was faulty and causing us extreme levels of frustrations. On the 4th August I called Teljoy and spoke to Michelle in technical department advising her of the problem at hand. She advised that she would handle the matter and get back to me. I then received a very rude phone call from MAV asking what exactly is the problem with the loan TV... I explained what the problem was and then was very rudely told that he guesses they will have to come out and look for themselves. I again spoke to Ryan (technical @teljoy) advising him of this rude call I received. Not mentioning that my time was already wasted when waiting for them to collect my TV in the first place, I advised Ryan that MAV needed to make their call out before 1pm in the afternoons, as I cannot waste anymore of my time waiting around for them! 12pm came and still no MAV person? So I called Ryan at Teljoy again and asked what is going on... Same story, he will follow up and get back to me! Shortly after that MAV finally arrived... together with his attitude! I showed him what the TV was doing and got him to test as well... It's clear as daylight their is a problem... Even the second man with him experienced the same problem... But this particular guy felt the need to intimidated me and try be little me! Trying to make me look like I'm crazy and that there is nothing wrong with the TV... It's just me pushing the buttons too hard or to quickly.... REALLY!!! I told my husband how this man treated me and try to be little me... And showed him what this guy made me do with the remote to make me look like an even bigger idiot!!! My Husband was fuming mad... And requested the details of the technical manager at Teljoys contact details so that he can lay a formal complaint! I called Teljoy again the next morning and brought this matter to Ryan's attention, to which he sent an email through to Mike (technical manager) and a few other management staff to contact me urgently. I also told Ryan that I wanted this matter sorted out before the long weekend!!! Well, it is Saturday and still no response back from Ryan or Mike @ Teljoy... And to make matters worse... This loan TV is now giving problems with the Netflix app! And we also can't install Dstv!!! My Husband and myself and absolutely disgusted and horrified in how this repair has been handled and how I was treated as a client and end user by Teljoys out scoured company! Teljoy together with MAV have handled this extremely unprofessionally and absolutely no business etiquette what so ever!!!

It's appauling and horrifying.... And to think we are the customers paying for service like this!!!!