SHAME ON YOU. WHERE ARE YOUR BUSINESS ETHICS

I have to agree with a previous customer regards the "lies and deceit". I have been at them for over 10 months over a faulty product, which they agreed to replace, and trust me, I have the email correspondence to confirm the above, and everytime I try get resolve the standard answer is, "will escalate it to management, and they will get back to me in the next day or 2". That never happens. My solution, I stopped paying for the item. I then referred the matter to the "Consumer Council" to take this matter up with them. To this day, I am amazed at how Teljoy chose to deal with this new avenue of trying to get resolve. THEY SIMPLY IGNORED ALL CORRESPONDENCE, AND DIDN'T EVEN HAVE THE BUSINESS ETHICS TO RESPOND. Unfortunately, this has fallen on deaf ears as well.

They eventually handed me over to a collection agency, and on forwarding them the correspondence, they agreed with my explanation, and sent the file back to Teljoy yesterday (11/09/2019)

After been a customer for over 10 years, where my account was in excess of R5000 per month instalment, if this is the way they choose to deal with their clients, I will gladly see them in a court of law. From now on, I refuse to take their called as I would like all in writing, because as history has shown me, they are not to be trusted.