Settled Account *****

I have settled my account a month before the contract was supposed to end. I paid the amount the consultant told me to pay (which in my opinion seemed oddly inflated) , into the bank account provided. I then sent proof of payment to the provided email address.

I called the company every single day after, and every time it was a failed attempt until I eventually got through. They informed me they can see a payment was made and will send me confirmation of the contract ending. I have never heard back since. It's been over a month now.

Last week I was debited yet again for the contract I have settled, I had to reverse my debit. Can someone explain to me why this is still going on? Your incompetence will have a negative effect on my credit record. Let it not get to that.