… Service please

It is absolutely sad to see how a business have no regard or care about the customers they serve. My partner took a fridge from teljoy .May 2022 log a call that the fridge is faulty and absolutely NOTHING FROM TELJOY … When she called them they told her the account is in arrears she must make a double payment before anything can be done , this was done and nothing happened. We call again to find out that we have to pay double again for some payment in advance story we were sold by a lady on the on the phone …

And then we end up with a agent called Marchel who tells us we should actually be paying nothing as the contract is completed . So our contract is completed nothing has been done about the fridge and no one seems to care about the client here. I ask Marchel numerous occasions what is happening but nothing as this fault was reported to Teljoy within the contracted term. I honestly feel that Teljoy is now hiding behind the fact that the contract has ended and feels that they have no obligation to act on a fault that was reported during the contract term.

What is to be done here , are we going to get a phone call that still won’t resolve anything ?

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