SERVICE NOT GREAT AT ALL

So they fetch the machine without even testing it, now cannot do washing. I want to upgrade to the new request app**** for online, and then the Hisense to be taken back, so you can keep you Hisense back because clearly faulty and replace it with the upgrade i put through on the your application online. I pay for the hisense now its collected without checking, so why send hisense to collect and not check and repair it at the house. This goes against every thing against what you adverti*****t says , so is that all a lie. I dont want a broken machine back, i want the upgrade. I have been using Teljoys for over 20 years now. so why do we have to take this. Come fetch the washing and do it as we now sitting without the machine. Im not washing with my hands. I want a new replacement as per my application online, and cancel the Hisense contract please