jT
joshua T
1 reviews | Active since Sept 2014
07 May 2025, 18:10
Service department not responding.
Teljoy Sales is very good but there service department is relly bad.
I have been trying to get them to contact me for a few months but no luck. My fridge is not making cool and the seal that was replaced already is not effective and broke again.
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Replies (1)
Teljoy's replyOfficial
08 May 2025, 08:24Hello Joshua
Thank you for reaching out, and we sincerely apologize for the ongoing frustration you’ve experienced with our service department. We are very sorry to hear that your fridge is still not cooling properly and that the replacement seal has failed again. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we take this matter seriously. We’ll ensure that a senior member of our service team gets in touch with you directly to resolve this as a priority.
We’re committed to making things right.
Thank you for reaching out, and we sincerely apologize for the ongoing frustration you’ve experienced with our service department. We are very sorry to hear that your fridge is still not cooling properly and that the replacement seal has failed again. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we take this matter seriously. We’ll ensure that a senior member of our service team gets in touch with you directly to resolve this as a priority.
We’re committed to making things right.
Teljoy's reply08 May 2025, 08:24
Official
Hello Joshua
Thank you for reaching out, and we sincerely apologize for the ongoing frustration you’ve experienced with our service department. We are very sorry to hear that your fridge is still not cooling properly and that the replacement seal has failed again. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we take this matter seriously. We’ll ensure that a senior member of our service team gets in touch with you directly to resolve this as a priority.
We’re committed to making things right.
Thank you for reaching out, and we sincerely apologize for the ongoing frustration you’ve experienced with our service department. We are very sorry to hear that your fridge is still not cooling properly and that the replacement seal has failed again. This is not the level of service we aim to provide.
Your feedback is extremely important to us, and we take this matter seriously. We’ll ensure that a senior member of our service team gets in touch with you directly to resolve this as a priority.
We’re committed to making things right.