service delivery

I ordered a new washing machine(Beko) from TELJOY. The machine works perfectly no problem. Just the service I got from Teljoy. First I upgrade to this machine. Replaying another brand... they ask if they can deliver on the 19th of June 2023... I asked this can be changed to Monday 26th June 2023. During school holidays. No problem. The collected the old machine on the 26th, an hour or so ago they deliver the new one. The new did not arrive in a box, missing adjustable foot. They did not ask for a copy of a ID.... just ID number. No copy of paperwork was left as proof of delivery. The problem start with the debit order. They try and debit my account twice. About R514 first debit which is incorrect, second debit about R539 which is correct. The incorrect debit went off. There was only money for the correct amount R539.99... I phone and emailed no luck in fixing this. According to Teljoy the machine was delivered on the 19th, but I was told to contact Teljoy to let them know when I received the new machine. Which I did. I also phoned on the 19th/20 of June after receiving a sms ask how is the machine.... I told Teljoy that that I did not receive the machine yet and that the delivery date was for Monday 26 June 2023. Teljoy is charging me as from the 19th and not the 26th.... and I can find anyone to fix the problem. I'm think of returning the machine and cancelling the order.