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Chanell C

1 reviews | Active since Jun 2016

06 Jun 2016, 07:21

Service ??

<p>I app**** for an item last week tuesday, but because teljoy changed their system it was delayed. Then Maphalo Khumalo sent me an e mail asking to submit my doc's which i did. Again i received no feedback, the next day i phoned Maphalo her words where "sorry for the delay your documents are being reviewed but you where pre approved" then i get an e mail from her saying that I have - Low disposable income. This without them even knowing what my income is spent on ?? I sent Maphalo an e mail asking to explain this - again 2 days later NO REPLY. I phoned in and as the above person is impossible to get hold of I speak to a VERY VERY RUDE Ruth Gabriel that says to me "can you please understand what I am saying ". I still have no answers and i am **** SICK AND TIRED running after Teljoy ?????? </p>

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Replies (1)
Teljoy
Teljoy's reply06 Jun 2016, 08:05
Official

Hello CHANELL1981

Thank you for the details,our apologies as I would understand the frustration as we thrive to provide our customers with the best customer service and consistent feedback,I have sent your query through to our Sales Supervisor to investigate and advise accordingly with regards to your application.

Thank you

Regards

Wendy