sM
senobia M

1 reviews | Active since Oct 2015

05 May 2020, 10:42

**** service

I have had the worse traumatizing experience with them, they a money making business and charge ppl crazy amounts. when the product is under warranty. and becomes faulty they replace it with old **** that has been fixed all the time, i have never in my life had such **** from a company ,paying 13500 for a 40inch TV . the unit is now faulty and again they coming to fetch it and then replace it with another old **** unit taken back from some one else . for what it is worth i deserve a brand new unit for the amount i have paid. i advised then once the contract is completed reimburse me with 5o% of what has been paid and fetch ur unit that is so problematic and i will go buy myself a brand new unit. but when you dont pay they very quick to fetch the unit. i have sent emails to the ceo and today he has not rep**** to one. i have now also taken this to the ombudsman as well as consumer watch.. i had enough of them

0
Replies (3)
Teljoy
Teljoy's reply12 May 2020, 16:46
Official
Good day Senobia, 

We understand you have been in contact with a service co-ordinator who is dealing with your issue. 

Kind Regards 
The Teljoy Team 
sM
senobia M's update13 May 2020, 14:34
Reviewer Update
I to date have not been advised what the way forward is nor recieved any calls , am i getting a new unit when its will be sorted. so please do not advise me i have been in contact with them, and to make it clear this need to be sorted this month still if you guys cant fix the problem get ur Ceo to call me he has been Cc on all the mails and shows no interest what so ever , or get some one else to sort it before this goes to the paper coz that is defiantly my next step
sM
senobia M's update13 May 2020, 16:36
Reviewer Update
Today at 4pm i received a call from Jonathan Ceo at Teljoy , he has assured me that by Friday my matter would be resolved. i would also now liaise directly with him to get my matter resolved and i confident that this matter would be resolved and we all move forward from here .. Thank you to the Ceo with regards to getting to the bottom of it