Serious allegations and terrible customer service

I know that I have arrears on my account as I have explained to teljoy why and no response via email

Now I'm getting threatening emails that they will be sending someone out to reposes my items and open a case of theft against me.

Since when does this happen? This is major allegations against someone who is trying to make arrangements with no response.

I am very disappointed with teljoy and will never recommend teljoy to anybody