Selling a lie

I have an easy fix maintenance plan with Teljoy, after 15 months of paying the plan i log a call with teljoy because my tv does not switch on,Teljoy logs the call with a technician, they order the parts which takes a month. They then sent me a msg after getting the part TV cannot be fixed. Load shedding messes up my second appliance and i'm waiting two weeks for a response from Teljoy. They do not give a damn about their customers I call teljoy again today, and asked the agent what is happening, she tells me the Manager needs to sign it off and this wasnt done. Retha Grabe the manager, could not take my call because she was working from home.

The worst experience ever, now imagine buying an appliance from this company, you will be pulling your hair out. Ineffective process and lack of interest from managers.

This happens when you sell a lie.