KJ
Koketso J

1 reviews | Active since Feb 2024

29 Feb 2024, 10:02

SAFPS ******** and unfair listing

2022 I lost my job and had only a few months left to complete my rental. A couple months later I received a WhatsApp message from Deal-Flow attorneys informing me that my account was handed over and I needed to make payment or return the goods. I explained that wouldn't be able to make payment so they come and collect. I gave the person my new address but nothing was done thereafter. A year later my bank account is frozen and the bank tells me it's due to ***** so I call the South African ***** Prevention Services only to find out I have been Listed by Teljoy.

I call Teljoy to follow up and they tell me the account is with the lawyers. I contact the lawyers and they tell me they have been trying to contact me. 1. They have wrong the email address and wrong contact numbers. 2. They have been contacting me on wrong details which is why they couldn't get hold of me and I never received their correspondence. So, it's incompetence on their side for contacting the wrong person and listing me unfairly.

I then asked to make an arrangement to pay the arrears in 3 months to get my name off the listing and they refused. They threatened me to say I will be listed for 10 years. Unfortunately I find this VERY unfair and VERY abusive. They are not willing to reach a compromise and account for their mistake. I do understand that they did try reach out to me before listing me BUT they used wrong information and I never got any of those correspondence messages otherwise I would have made an arrangement then.

The listing was done by Deal Flow. They are threatening me and refuse to reach an agreement. they demand full payment now which I cannot afford.

@Teljoy please look into the matter and reach a compromise because to some extend you are also at fault. Please have someone in management contact me so we reach an agreement and have this resolved. You are tarnishing my name. It is actually tarnished because now I am listed as a *****ster and my bank accounts are frozen.

UNACCEPTABLE SERVICE!! UNFAIR TREATMENT!! NO CONSIDERATION OF THE DAMAGE THEY CAUSE!!

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Replies (1)
Teljoy
Teljoy's reply29 Feb 2024, 10:36
Official
Good day Koketso

We understand your proposed arrangement for payment, and we empathize with your financial constraints.

Please rest assured that we have escalated this matter to our management team for immediate attention. 

We  will ensure that someone from our management team contacts you directly to discuss your case, address your concerns, and work towards a resolution that is mutually agreeable.