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Gadeeja N

1 reviews | Active since Sept 2014

18 Mar 2019, 15:57

Ruthless service from Teljoy accounts department....:-(

Dear Teljoy,

I have taken this route now to write up to you via 3rd party medium as i feel you are not listening to me as your client and speaking to me with no respect and repeatedly putting my job at risk by calling my place of work hounding for money and divulging my accounts in arrears status to my company. Note i work in accounts department and on my final warning for your calls coming to my place of work. The calls are recorded so i am able to forward name and call logs to indicate who within your business has done this poor act from your company.

My account has been n arrears for a bit whilst i am still under contract for my appliance taken with your company. I have however kept in contact each month and made arrangements to get my account up to date which is now going off via debit order for the monthly installment. Note i am not able to pay extra as i dont have the additional funds due to medical reasons.

My term for the appliance is almost over ending November 2019 according to my calculation so i cannot understand why your account department have sent through a cancellation of my appliance contract to your Cape Town branch to collect the fridge when i am on debit order and last debit went off end of February 2019. I feel ******* into making a debit order and then cancelling my contract without my knowledge that is not cool in any way or form.

Today i called in and spoken with Dinayo whom advised that the maximum is 3 months i need to double my payment to save my appliance and get to keep it, which i declined as i am not prepared to make a false promise to pay more than i can afford. I offered to pay my installment and additional R500 a month over 6 months..declined.

Apparently your senior accounts department has strict actions when it comes to my account on your side, and not to give me any more grace than 3 months. I cannot believe why you would do this as i am paying my monthly installment via debit order and offered to pay R500 additional. Where am i supposed to get R3000 to pay up arrears in todays economic state of the way things are going ?

If you feel you made enough profit from me and now want to take the appliance away i cannot stop you but think that to me its a loss as i am almost finished this year November with installments.

This goes out as a warning to any new customers as well to not get your hopes up when taking something from you guys as it will never be yours if you run into financial difficulty and even write up to Teljoy accounts, rather treated like a ******** and be discriminated.

Please cancel my debit order in writing and make arrangements to collect the appliance over a weekend as this is the only time i am available. I will not be releasing the appliance until i have a letter from Teljoy signed by management notifying my debit order has been cancelled and you will no longer be calling my place of work. My mobile works just fine.

Poor and sad service Teljoy accounts department, rather take a minute to think that your clients are not numbers but living breathing people who cannot tell the future and do run into difficulty.

Mrs Naicker ********** 213

0
Replies (11)
Teljoy
Teljoy's reply18 Mar 2019, 16:22
Official
Good day Gadeeja,

We sincerely apologise for the inconvenience caused.

We have escalated this to the manager.

Regards,
The Teljoy Team
GN
Gadeeja N's update03 Apr 2019, 08:58
Reviewer Update
Good morning, Guess what to date, I have no feedback regarding my posting above, all I got automated message. Repeated telephone calls from Dineo and Benita with letter of demanding full outstanding amount of well over 6k. Please would someone escalate this and give me some proper feedback via email. Regards, Gadeeja
GN
Gadeeja N's update01 Jul 2019, 14:02
Reviewer Update
Emailed received on the 20 June 2019 from Teljoy,

From: Dineo Rapodile <***>
Sent: 20 June 2019 15:41
To: ***
Subject: Teljoy Payment Reminder Date: 2019/06/20

Teljoy Reference Number: ***

Dear Mrs G Naicker,

This e-mail serves as a friendly reminder that your Teljoy Rental payment is due in advance on the first day of each month.

Our records indicate that your rental account is in arrears and has an outstanding balance amounting to R 9002.81

Kindly settle this amount as soon as possible by one of the following options:

EFT of Bank deposit Bank: First National Bank (FNB)Recipient: Film Fun HoldingsAccount Number: ***7Branch: Carlswald Branch Code: 250 55Amount to be paid: R 9002.81Reference: ***
SnapScan (Download from your app store) Should you opt to deposit the outstanding balance into our bank account, please specify your reference number on the deposit slip, scan and e-mail the deposit slip to ***for processing. If your account is up to date, please ignore this notice Yours sincerely,Dineo RapodileTeljoy Collections

Tel: ***

GN
Gadeeja N's update01 Jul 2019, 14:04
Reviewer Update
My email to Teljoy after the embarrassment call left by Lebogang from your call centre to my reception at work. What...yes your consultant gave out private and confidential information to 3rd party besides myself, this already is grounds to sue.

From: Gadeeja Naicker <***>
Sent: 01 July 2019 12:24
To: Lebogang Ramaboya; Dineo Rapodile
Subject: Re: Teljoy Payment Reminder Hi,



I dealt with Arnelda Breedt on Thursday 27 June 2019 with regards to a complaint I had.

I attached my email correspondence for your records. I just called your offices and was told that Arnelda is no longer working for Teljoy. Who is dealing with my query????

Arnelda who I was told was the manager at the time was supposed to have sent me an emailed apology for your staff member Lebogang divulging my personal details and leaving an inappropriate message at my place of work.



I also told her that I have informed various staff members as far back as more than six months ago that I cannot afford the installments and that the fridge should be collected.



Its now many months later and I am still battling to have it collected. The fridge ahsn't been used for a very long time.



I need urgent confirmation, WHEN WILL THIS BE COLLECTED?!

Please get back to me ASAP>



Gadeeja Naicker ***
GN
Gadeeja N's update01 Jul 2019, 14:05
Reviewer Update
This is earlier correspondence last week between Teljoy and myself, only senior lady assisting left....lol...

Arnelda Breedt <***> | Fri, Jun 28, 10:59 AM (3 days ago) | |
to Gadeeja Naicker

You are viewing an attached message.

Gmail can't verify the authenticity of attached messages.







Morning Gadeeja I have spoken to my manager and send on your email to her I have also advised on dates that I could see when you have requested for collections She is busy investigating and asked our IT department to retrieve pervious emails from other agents that worked here before Vriendelike Groete / Kind RegardsArnelda BreedtCollections Administrator Tel: ***E-mail: ***Web: www.teljoy.co.za From: Gadeeja Naicker <***>
Sent: 28 June 2019 10:24 AM
To: Arnelda Breedt <***>
Subject: FW: Mrs G Naicker - Teljoy Morning Arnelda, I have not yet received any communication from anyone at Teljoy??? Kind Regards, Gadeeja Naicker - CSBIcb (SA) ***
From: Gadeeja Naicker
Sent: 27 June 2019 16:56
To: ***; ***
Subject: Mrs G Naicker - Teljoy Hi Arnelda, Please collect the fridge from 18 Upper 5th Avenue, Sherwood Park, Cape Town, 7764 where it was dropped off originally. As discussed, I have been asking for the last 6 months plus for Teljoy to fetch the fridge which never happened. I even went to Hello Peter hoping i get senior assistance from Teljoy and nothing there as well. All billing in arrears should be cancelled as not in my error but in Teljoy internal communication break error. Secondly all ***** cases that Lebogang has threaten me with via my work personnel other than myself the actual account holder should be cancelled as well. I am requesting a apology in writing to addressed to me by Teljoy for in appropriately divulging incorrect information to my work colleague. This is not cool as i am on final warning for this type of calls coming through from Teljoy. I need confirmation in writing that you have removed my work number from your system *** from your system and ad my husband's mobile number *** should you not be able to get in contact with me. Should Teljoy contact my place of work and leave personal in appropriate messages with 3rd party other than myself or my husband i will seek legal assistance as you are on the verge of taking my job away due to staff at Teljoy whom cannot control their mouths. Regards, Gadeeja Naicker*** / *** Kind Regards, Gadeeja Naicker - CSBIcb (SA) ***
Teljoy
Teljoy's reply01 Jul 2019, 14:33
Official
Good day Gadeeja,

We have escalated your complaint to the manager and she will be in contact with you.

Regards,
The Teljoy Team 

GN
Gadeeja N's update02 Jul 2019, 12:00
Reviewer Update
Hello,

I now get email communication from Dineo who is clearly not a decision maker in at Teljoy or manager. this morning i get a call from Berenice from Cape Town collections to make arrangements to pick up fridge.

Please get this understood i am explaining for the last time now before i hand this off to my husband / attorneys,

- 1. I require a letter of apology from Teljoy management for Lebogang unprofessional telephone call to my place of work and divulging personnel information to 3rd party besides myself. Leaving a message saying i am being reported for *****.

-2. R9000 debt accumulation of the fridge payment which you are claiming from me, must be corrected to zero balance as i have email communication requesting fridge to be collected early last year which never happened.

Once management at Teljoy has assisted me with above x2 points, you free to collect your property being the fridge. Until then no deal as why must you get the fridge and pin for a R9k debt balance ?

G Naicker
*** or ***
GN
Gadeeja N's update02 Jul 2019, 12:09
Reviewer Update
FYI - this matter has been escalated multiple times to a "Manager" but no ones calls me back accept your level 1 and 2 account collection agents. Please i am not prepared to speak with a person who reads out notes. I am looking for a manager who can take the time and go through my contracts, payment since Feb 2017 to date and call me back providing me with my requested apology and account credits as not fair i need to suffer for lack of feedback from Teljoy due to your staff not knowing what is going on, instead demanding and being rude to me and handing out information all willy nilly to 3 rd party regarding my accounts.
Teljoy
Teljoy's reply02 Jul 2019, 14:42
Official
We understand your frustration and the manager will be in contact with you to advise. 
GN
Gadeeja N's update03 Jul 2019, 15:49
Reviewer Update
I got a call from Portia today saying she is a manager who has spoken with Financial manager at Teljoy, they would like to collect the fridge then supply a letter of apology as i requested. I do not agree with this and have therefore requested that Portia deal with my husband who has my power of attorney now as i still feel going to be taken for a ride.

The first step would be to get my apology letter via email for divulging my personnel information to a 3rd party and then credit my invoice which you claim i owe R9000.
Teljoy
Teljoy's reply03 Jul 2019, 16:26
Official
Good day Gadeeja,

Portia will be in contact with you.

Regards,
The Teljoy Team