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nicky.omar nicky.omar

1 reviews | Active since Mar 2017

20 Jul 2017, 11:56

Rude and disrespectful, and television license payment not paid over

<p>Contacting Teljoy to hand over a TV lisence which I have paid for, I received the rudest person I have ever enountered. Audrey from Teljoy was rude from the beginning of my query until the end. Her parting words to me after I asked for a reason for her terrible attitude and service, was that she "had nothing more to say to me". I was shocked. trying then to speak to a Manager was equally frustrating. I eventually got called by someone. But it doesn;t end there. I then was advised by SABC that my license which I pay for every month through my Teljoy account (25 years old mind you) was that it was in arrears. I therefore could not purchase the TV I wanted (the sale at the store I wanted is now over).</p> <p> </p> <p>So not only costing me time on phone, humilating me in the store, and failing to follow up on shocking service, I will now have to pay extra on the set I wish to purchase. An email sent to the Manager has now gone unawnswered. Wow. Just terrible service at so many levels.</p>

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Replies (1)
Teljoy
Teljoy's reply18 Oct 2017, 15:18
Official

Good day Nicky,

If you require any other assistance kindly contact our Customer Care department on ***

Kind Regards

The Teljoy Team