dH
dane H
1 reviews | Active since Sept 2019
18 Sept 2019, 20:58
RIDICULOUS.
I have been struggling for more than 2 months now to get my replacement Washing Machine from Teljoy, i have emails more emails and more emails that just fall on deaf ears.
In the meantime i have to make use of dry cleaners that cost a fortune just to keep my family clean and decent for school and work, i have two young children and they need alot of TLC on their cloths.
I was promised a refund but this too has gone a begging, until this day i do not have answers when i would receive my washing Machine as promised or my money back as promised and whether it would be worth the while.
I do not know what to do anymore!!!! i have pleaded and asked many a times please tell me what going on. all i get is sorry sir its on Teljoys side.
Helpful (0)
Replies (15)0
Replies (15)
Teljoy's replyOfficial
19 Sept 2019, 07:28Good day Dane,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
Teljoy's reply19 Sept 2019, 07:28
Official
Good day Dane,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
dH
dane H's updateReviewer Update
19 Sept 2019, 19:02Good day
so another day has passed and still nothing has happened, no answers no nothing???
it does not help taking it to the Manager because not even the Managers do anything about this situation........
so another day has passed and still nothing has happened, no answers no nothing???
it does not help taking it to the Manager because not even the Managers do anything about this situation........
dH
dane H's update19 Sept 2019, 19:02
Reviewer Update
Good day
so another day has passed and still nothing has happened, no answers no nothing???
it does not help taking it to the Manager because not even the Managers do anything about this situation........
so another day has passed and still nothing has happened, no answers no nothing???
it does not help taking it to the Manager because not even the Managers do anything about this situation........
Teljoy's replyOfficial
20 Sept 2019, 07:47Hi Dane,
The service coordinator sent you an email yesterday advising that your replacement unit is on route.
Regards,
The Teljoy Team
The service coordinator sent you an email yesterday advising that your replacement unit is on route.
Regards,
The Teljoy Team
Teljoy's reply20 Sept 2019, 07:47
Official
Hi Dane,
The service coordinator sent you an email yesterday advising that your replacement unit is on route.
Regards,
The Teljoy Team
The service coordinator sent you an email yesterday advising that your replacement unit is on route.
Regards,
The Teljoy Team
dH
dane H's updateReviewer Update
20 Sept 2019, 10:37Please forward me that email because i have nothing!!!! She did Phone me earlier, but could not hear her clearly!! still no answers on my refund???
dH
dane H's update20 Sept 2019, 10:37
Reviewer Update
Please forward me that email because i have nothing!!!! She did Phone me earlier, but could not hear her clearly!! still no answers on my refund???
dH
dane H's updateReviewer Update
23 Sept 2019, 15:02good day,
surely it cannot take this long for a unit to be on route?
service coordinator is not responding to any of my questions!!!!
surely it cannot take this long for a unit to be on route?
service coordinator is not responding to any of my questions!!!!
dH
dane H's update23 Sept 2019, 15:02
Reviewer Update
good day,
surely it cannot take this long for a unit to be on route?
service coordinator is not responding to any of my questions!!!!
surely it cannot take this long for a unit to be on route?
service coordinator is not responding to any of my questions!!!!
Teljoy's replyOfficial
23 Sept 2019, 15:26Good day Dane,
We apologise for the delay. The service coordinator will be in contact with you to provide an update.
Regards,
The Teljoy Team
We apologise for the delay. The service coordinator will be in contact with you to provide an update.
Regards,
The Teljoy Team
Teljoy's reply23 Sept 2019, 15:26
Official
Good day Dane,
We apologise for the delay. The service coordinator will be in contact with you to provide an update.
Regards,
The Teljoy Team
We apologise for the delay. The service coordinator will be in contact with you to provide an update.
Regards,
The Teljoy Team
dH
dane H's updateReviewer Update
24 Sept 2019, 08:19How Convenient is this now, now that the washing machine was off loaded at the place it should be off loaded in Nelspruit it has a dent inside?? so no quality inspection gets done on the units before being dispatched at your warehouse? i personally did not see or even know if the unit really reached Nelspruit!!
And as per telephone conversation my refund was promised to me and this too is conveniently rejected!! and no one is giving me answers.!!
And as per telephone conversation my refund was promised to me and this too is conveniently rejected!! and no one is giving me answers.!!
dH
dane H's update24 Sept 2019, 08:19
Reviewer Update
How Convenient is this now, now that the washing machine was off loaded at the place it should be off loaded in Nelspruit it has a dent inside?? so no quality inspection gets done on the units before being dispatched at your warehouse? i personally did not see or even know if the unit really reached Nelspruit!!
And as per telephone conversation my refund was promised to me and this too is conveniently rejected!! and no one is giving me answers.!!
And as per telephone conversation my refund was promised to me and this too is conveniently rejected!! and no one is giving me answers.!!
Teljoy's replyOfficial
25 Sept 2019, 11:43Hi Dane,
All units are checked before they are dispatched from the warehouse, unfortunately the unit was damaged during transit. Your agent has been in contact with you to advise that we are sourcing a new replacement for you.
The refund was rejected due to the fact that your unit was rusted, as per the Teljoy contract we do not cover rust. Any repairs or replacements due to rust would be for the clients account, management has waivered these costs therefore there will be no refund due.
Kind Regards
The Teljoy Team
All units are checked before they are dispatched from the warehouse, unfortunately the unit was damaged during transit. Your agent has been in contact with you to advise that we are sourcing a new replacement for you.
The refund was rejected due to the fact that your unit was rusted, as per the Teljoy contract we do not cover rust. Any repairs or replacements due to rust would be for the clients account, management has waivered these costs therefore there will be no refund due.
Kind Regards
The Teljoy Team
Teljoy's reply25 Sept 2019, 11:43
Official
Hi Dane,
All units are checked before they are dispatched from the warehouse, unfortunately the unit was damaged during transit. Your agent has been in contact with you to advise that we are sourcing a new replacement for you.
The refund was rejected due to the fact that your unit was rusted, as per the Teljoy contract we do not cover rust. Any repairs or replacements due to rust would be for the clients account, management has waivered these costs therefore there will be no refund due.
Kind Regards
The Teljoy Team
All units are checked before they are dispatched from the warehouse, unfortunately the unit was damaged during transit. Your agent has been in contact with you to advise that we are sourcing a new replacement for you.
The refund was rejected due to the fact that your unit was rusted, as per the Teljoy contract we do not cover rust. Any repairs or replacements due to rust would be for the clients account, management has waivered these costs therefore there will be no refund due.
Kind Regards
The Teljoy Team
dH
dane H's updateReviewer Update
25 Sept 2019, 11:54well surely the person promising refunds should first of all get all the facts straight before making assumptions and empty promises, and once again how do you stop rust from forming in a washing Machine? that is practically impossible, as there is always water in the unit! that i do not agree with at all and saying that its for the customers cost due to rust accumulating in side a washing machine is also not correct, we as customers are not Washing Machine technicians and did not do our trades as that!! so how is it Customer negligence?? we did not receive training on how to maintain the well being of the Machine.
so now when is the buy out happening of the unit and when will i receive the unit.??
so now when is the buy out happening of the unit and when will i receive the unit.??
dH
dane H's update25 Sept 2019, 11:54
Reviewer Update
well surely the person promising refunds should first of all get all the facts straight before making assumptions and empty promises, and once again how do you stop rust from forming in a washing Machine? that is practically impossible, as there is always water in the unit! that i do not agree with at all and saying that its for the customers cost due to rust accumulating in side a washing machine is also not correct, we as customers are not Washing Machine technicians and did not do our trades as that!! so how is it Customer negligence?? we did not receive training on how to maintain the well being of the Machine.
so now when is the buy out happening of the unit and when will i receive the unit.??
so now when is the buy out happening of the unit and when will i receive the unit.??
dH
dane H's updateReviewer Update
30 Sept 2019, 18:53No response? Still no washing machine!!!!! and still i am paying for something i do not have!!!!!!
dH
dane H's update30 Sept 2019, 18:53
Reviewer Update
No response? Still no washing machine!!!!! and still i am paying for something i do not have!!!!!!
dH
dane H's updateReviewer Update
02 Oct 2019, 18:42pathetic!!!!!!!!!!!!!!!!!!! Pathetic!!!!!!!!!!!!!! still nothing and still no answers!!!!!!!
dH
dane H's update02 Oct 2019, 18:42
Reviewer Update
pathetic!!!!!!!!!!!!!!!!!!! Pathetic!!!!!!!!!!!!!! still nothing and still no answers!!!!!!!
Teljoy's replyOfficial
03 Oct 2019, 08:14Hi Dane,
we are currently waiting for stock, your agent will be in contact to provide more detail.
Regards
The Teljoy Team
we are currently waiting for stock, your agent will be in contact to provide more detail.
Regards
The Teljoy Team
Teljoy's reply03 Oct 2019, 08:14
Official
Hi Dane,
we are currently waiting for stock, your agent will be in contact to provide more detail.
Regards
The Teljoy Team
we are currently waiting for stock, your agent will be in contact to provide more detail.
Regards
The Teljoy Team
dH
dane H's updateReviewer Update
03 Oct 2019, 09:15stock on a buy out????????????? stop with all the lies and stories and get my washing Machine to me,
dH
dane H's update03 Oct 2019, 09:15
Reviewer Update
stock on a buy out????????????? stop with all the lies and stories and get my washing Machine to me,
dH
dane H's updateReviewer Update
04 Oct 2019, 10:55another week day has passed and no responses from no body!! another week has passed and still no washing machine!! another month has passed and still i am paying for something that is not working or in my possession!!! so teljoy is quite happy to deduct the monthly installments for a product that is not even with the customer!!! 3 Months now and still i have to make use of dry cleaners!!!!!
dH
dane H's update04 Oct 2019, 10:55
Reviewer Update
another week day has passed and no responses from no body!! another week has passed and still no washing machine!! another month has passed and still i am paying for something that is not working or in my possession!!! so teljoy is quite happy to deduct the monthly installments for a product that is not even with the customer!!! 3 Months now and still i have to make use of dry cleaners!!!!!
dH
dane H's updateReviewer Update
15 Oct 2019, 10:24still no washing machine, after there was said that last week Thursday or Friday the washing Machine would be with me, but still when the debit order goes of i MUST pay?? this is ridiculous!!!
dH
dane H's update15 Oct 2019, 10:24
Reviewer Update
still no washing machine, after there was said that last week Thursday or Friday the washing Machine would be with me, but still when the debit order goes of i MUST pay?? this is ridiculous!!!