R
Rogers
1 reviews | Active since Jul 2023
15 May 2024, 07:03
REVIEW YOUR SERVICE AGENTS
Teljoy needs to review their service agents or contractors on Hellopeter, to see how they perform. In this way they will get even more business, if they discard the people that are not people or service orientated. A business that takes 4days to access a critical appliance is much too long. Then advises the spare will take another 3days to arrive, is taking it to the extreme.
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Teljoy's replyOfficial
15 May 2024, 07:37Good day Rogers,
Thank you for sharing your feedback with us regarding our service agents and contractors. We deeply apologize for the inconvenience and frustration you've experienced with the delay in accessing and resolving the issue with your critical appliance.
We understand the importance of timely and efficient service, especially when it comes to essential household appliances. Your feedback regarding our service agents and contractors is invaluable, and we take it very seriously. We are committed to providing the best possible service to our customers, and we will review the performance of our service agents and contractors to ensure that they meet the high standards of service that we expect from all our partners.
We apologize for any inconvenience caused and for falling short of your expectations. We are actively working to address the issues you've raised and to improve our services moving forward.
Teljoy's reply15 May 2024, 07:37
Official
Good day Rogers,
Thank you for sharing your feedback with us regarding our service agents and contractors. We deeply apologize for the inconvenience and frustration you've experienced with the delay in accessing and resolving the issue with your critical appliance.
We understand the importance of timely and efficient service, especially when it comes to essential household appliances. Your feedback regarding our service agents and contractors is invaluable, and we take it very seriously. We are committed to providing the best possible service to our customers, and we will review the performance of our service agents and contractors to ensure that they meet the high standards of service that we expect from all our partners.
We apologize for any inconvenience caused and for falling short of your expectations. We are actively working to address the issues you've raised and to improve our services moving forward.