PS
Phillip S
1 reviews | Active since Jul 2015
16 Jan 2026, 10:41
returning your items is a issue at teljoy no feed back ***
the renting of the systems was great but send them a mail to cancelled and that is the big issue the removed half of the items after i send them a mail with the items and courier company no feedback . when i called they tell me the one items is still on but the mail showed delivered with the pics.
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Replies (6)0
Replies (6)
Teljoy's replyOfficial
16 Jan 2026, 10:46We sincerely apologise for the inconvenience and frustration caused during the cancellation and collection process. Kindly note that this matter will be attended to as a priority.We acknowledge receipt of your email confirming the items collected, including the courier details and delivery confirmation with photographs. We regret that there was no feedback provided to you and that conflicting information was given when you contacted our call centre.Please be assured that this will be investigated, and you will receive the necessary assistance and confirmation once the remaining item status has been verified and updated on our system.
Teljoy's reply16 Jan 2026, 10:46
Official
We sincerely apologise for the inconvenience and frustration caused during the cancellation and collection process. Kindly note that this matter will be attended to as a priority.We acknowledge receipt of your email confirming the items collected, including the courier details and delivery confirmation with photographs. We regret that there was no feedback provided to you and that conflicting information was given when you contacted our call centre.Please be assured that this will be investigated, and you will receive the necessary assistance and confirmation once the remaining item status has been verified and updated on our system.
Teljoy's replyOfficial
16 Jan 2026, 10:54Thank you for your message. We understand your frustration and we sincerely apologise that you felt compelled to use this platform in order to receive assistance. This is certainly not the experience we want our customers to have.We appreciate your willingness to reconsider once everything is resolved, and we assure you that your matter is receiving attention to ensure it is fully sorted out as soon as possible.Thank you for bringing this to our attention, and we value your feedback as it helps us improve our service.
Teljoy's reply16 Jan 2026, 10:54
Official
Thank you for your message. We understand your frustration and we sincerely apologise that you felt compelled to use this platform in order to receive assistance. This is certainly not the experience we want our customers to have.We appreciate your willingness to reconsider once everything is resolved, and we assure you that your matter is receiving attention to ensure it is fully sorted out as soon as possible.Thank you for bringing this to our attention, and we value your feedback as it helps us improve our service.
PS
Phillip S's updateReviewer Update
17 Jan 2026, 11:04im still waiting was called and said they going to the ware house and see back
PS
Phillip S's update17 Jan 2026, 11:04
Reviewer Update
im still waiting was called and said they going to the ware house and see back
Teljoy's replyOfficial
17 Jan 2026, 11:09 Apologies that you did not receive a call back. The unit has now been removed from your account. Please log in to your self-service portal, where it will show that there is currently no active unit.
Teljoy's reply17 Jan 2026, 11:09
Official
Apologies that you did not receive a call back. The unit has now been removed from your account. Please log in to your self-service portal, where it will show that there is currently no active unit.
PS
Phillip S's updateReviewer Update
17 Jan 2026, 11:12okay thanks have the debed orders been stop before dated
PS
Phillip S's update17 Jan 2026, 11:12
Reviewer Update
okay thanks have the debed orders been stop before dated
Teljoy's replyOfficial
17 Jan 2026, 11:18There won't be any debit order as you do not have any active unit on the account
Teljoy's reply17 Jan 2026, 11:18
Official
There won't be any debit order as you do not have any active unit on the account