return my new tv damaged

my Smart tv was sent in over 3 weeks ago to be fixed with an update (not sure how it fixes the issue i had) but i only received it today.

My tv was brand new in December 2017, i have been given back a tv that is scratched so badly it looks like its been thrown down stairs, my tv remote is covered in food and scratches with my batteries taken out of it.

so not only have i waited 3 weeks for my tv to return, they given me the wrong tv, or my tv that has been damaged. i want my original tv given back to me or a brand new one. this is disgusting service and i wont accept it and i will block all my payments to teljoy and reclaim this months payment.