1 reviews | Active since Apr 2019
Resolved the Fault, Forgotten the Refund
Following my issue with a faulty appliance, which has thankfully now been resolved, I unfortunately have a second unresolved issue regarding the credit refund due for the period during which the appliance was unusable.
Despite following up with Teljoy regularly, I continue to receive different explanations as to why the refund has not yet been processed. Each week I am referred to a different department, with one department appearing to blame another for the delay.
While I appreciate that the appliance issue was eventually resolved, the ongoing delays and lack of accountability regarding the credit refund have been disappointing. Customers should not have to repeatedly follow up for a refund that has already been acknowledged.
At this stage, I am left wondering whether the promised credit refund will ever be paid.
I hope Teljoy will address this matter promptly and provide a clear timeline for resolution.
While we are pleased to hear that the faulty appliance issue has now been resolved, we understand that this does not make up for the inconvenience caused by the delay in processing your credit. We also acknowledge how frustrating it must be to receive different explanations and be referred between departments without a clear resolution.
You should not have to repeatedly follow up on a credit that has already been acknowledged. We apologies for the lack of clear communication and ownership of the matter. We have noted your concerns and would like to ensure that the credit refund is followed up with the relevant department so that you can receive a clear update on its status and the expected timeframe.
While we are pleased to hear that the faulty appliance issue has now been resolved, we understand that this does not make up for the inconvenience caused by the delay in processing your credit. We also acknowledge how frustrating it must be to receive different explanations and be referred between departments without a clear resolution.
You should not have to repeatedly follow up on a credit that has already been acknowledged. We apologies for the lack of clear communication and ownership of the matter. We have noted your concerns and would like to ensure that the credit refund is followed up with the relevant department so that you can receive a clear update on its status and the expected timeframe.