Replacement Tv

Everything started with a replacement tv that they gave me a discount on. I was honest to say my daughter broke the tv. So from the start there was already a problem. They send me some form to fill in for either debit order or eft. 6months or 9 months to pay of the replacement tv of R3572.00. I was phoned 3 days after delivery because i didnt fill in the second form. The gentlemen said his manager is pushing him because i marked the eft option. They want me to add a debit order which i refused. Why give clients the option and then take it a way. I also marked the 6 months which there was a discrepency on computer the added it as 9 months. I phoned from 31 December 25 to find out what my balance is. I was dealing with gift. Sended all my proof of payment to him as he didnt pick up any payment. I have spent over 120min from that day up until now to get this sorted out. I have been given the run around from different departments claiming they dont deal with this. I had been promised from 3 ladies as well i promise we will come back to you never did!!! Eventually Sam assisted me and in 10min i got my paid up letter but unfortunately my money that i have paid still shows under credit on my account. Thank you sam atleast you are doing your job. Oh if you ask for managers all of them are busy. Hopefully who ever owns teljoy get there staff some training. After this ordeal i am done with teljoy. Never again