LM
Luthando M
1 reviews | Active since Nov 2014
08 Mar 2024, 13:23
Replacement notebook not provided for more than a month yet monthly deductions are made
My name is Luthando Mehlomakulu (ID number: *** 086), cell number: ***. I entered lease contract with Teljoy in January 2024 to be utilised for work purposes. Laptop did not function properly function first day I received and I returned it. Two monthly instalments were deducted even though had no notebook at use. To date have not received replacement notebook and puzzles me that there is no replacement notebook provided coz they kept on saying they returned it to manufacturer. They do not even inform me the specific date when the new replacement notebook will be delivered. The customer experience is appalling and has costed me opportunities as I depend on the notebook to retain my clients.
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Teljoy's replyOfficial
08 Mar 2024, 13:48Good day Luthando
We sincerely apologize for the inconvenience and frustration you have experienced with the delay in receiving a replacement notebook and the lack of communication regarding the status of your request.
First and foremost, we acknowledge the importance of the laptop in your work and deeply regret any opportunities that may have been affected due to this issue. Your satisfaction is our top priority, and we understand the impact this situation has had on your professional commitments.
We have taken immediate action to address this matter, and we are committed to resolving it as swiftly as possible.
We sincerely apologize for the inconvenience and frustration you have experienced with the delay in receiving a replacement notebook and the lack of communication regarding the status of your request.
First and foremost, we acknowledge the importance of the laptop in your work and deeply regret any opportunities that may have been affected due to this issue. Your satisfaction is our top priority, and we understand the impact this situation has had on your professional commitments.
We have taken immediate action to address this matter, and we are committed to resolving it as swiftly as possible.
Teljoy's reply08 Mar 2024, 13:48
Official
Good day Luthando
We sincerely apologize for the inconvenience and frustration you have experienced with the delay in receiving a replacement notebook and the lack of communication regarding the status of your request.
First and foremost, we acknowledge the importance of the laptop in your work and deeply regret any opportunities that may have been affected due to this issue. Your satisfaction is our top priority, and we understand the impact this situation has had on your professional commitments.
We have taken immediate action to address this matter, and we are committed to resolving it as swiftly as possible.
We sincerely apologize for the inconvenience and frustration you have experienced with the delay in receiving a replacement notebook and the lack of communication regarding the status of your request.
First and foremost, we acknowledge the importance of the laptop in your work and deeply regret any opportunities that may have been affected due to this issue. Your satisfaction is our top priority, and we understand the impact this situation has had on your professional commitments.
We have taken immediate action to address this matter, and we are committed to resolving it as swiftly as possible.