Repairs not completed after a month

Good day,

I left my Television at the Teljoy repair center in Midrand on the 29th December 2017. After numerous calls to Teljoy between 5th January 2018 and 10th January 2018, only received feedback of the assessment on the 12th January 2018 that the mainboard needed to be replaced and I was advised that a payment needed to be made for the spares to be ordered by Teljoy. I made payment into Teljoy's bank account on 15 January 2018 for the TV to be repaired. To date the TV has not been repair due a delay in the spares delivery.

I find it difficult that the repair is still not completed seeing that a month has lapsed since I dropped off my TV at Teljoy. I would like to know with this bad service experience whether Teljoy values its customers.

Regards