Refusing to take accountability for bad service
<p>Good morning Sir</p> <p>In November 2016 my TV was struck by lightning. I took the TV in to Teljoy to have it fixed. I paid them to fixed my TV. They got it to work but the USB ports do not work. I requested that they send out someone to come and fix the TV at my place, they are not responding. They saying I must bring the TV in for it to be fixed. For that, i have to find transport to come take the TV since it doesnt fit in my car, take it to Teljoy and once they have fixed it, to pay the transport to take it back to my place which is a double cost. They refuse to become accountable that they gave me a TV that should have worked and should not have a repeat job and i should not have to bring the TV back in if they failed to do what I paid them to do, which is fix the TV Properly and have it working properly. I cant be expected to incur extra costs because of their incompetence. This is super bad</p> <p> </p>
Good Day tee-matsholla-m
Thank you for contacting Teljoy and for the details,our apologies for the inconvenience caused.
As we do have a Repair centre assisting with the repair of appliances,thus this matter has been escalated to the supervisor to contact you,advise accordingly and assist in this regard.
Thanking you
Your Teljoy Team
Good Day tee-matsholla-m
Thank you for contacting Teljoy and for the details,our apologies for the inconvenience caused.
As we do have a Repair centre assisting with the repair of appliances,thus this matter has been escalated to the supervisor to contact you,advise accordingly and assist in this regard.
Thanking you
Your Teljoy Team
Good Day tee-matsholla-m
With reference to your enquiry,our Repair service centre have made several attempts to contact you to make the necessary arrangements.
It would be appreciated if you would kindly assist with a contact number so that this may be urgently sent through to our Repair centre to assist.
Thanking you in advance
Your Teljoy Team
Good Day tee-matsholla-m
With reference to your enquiry,our Repair service centre have made several attempts to contact you to make the necessary arrangements.
It would be appreciated if you would kindly assist with a contact number so that this may be urgently sent through to our Repair centre to assist.
Thanking you in advance
Your Teljoy Team
Good morning
Your consultant Kyle Rama has bad attitude. I dont want to deal with him, he is the reason I had this bad service. He sent someone to call me on Thursday. The guy wanted to come pick up the TV but I was not in on Thursday as I was at work. The guy said he will call me to come on Friday but did not and I had made someone to be available on Friday. I got a call on Monday from the technician on Monday wanting to come on Monday, I gave him the address to come fetch the TV and I gave your technician a heads up about the address telling him that the place cant be found by GPS as it is a new place. Kyle called and let me know that if that is the case, I should arrange a place of convinience for him to fetch the TV which I dont mind. He gave me a call and I got a missed call from him on Monday morning. I didnt hear the phone as it was on silent and I was in a meeting. He then sent me an email that he cant get someone to come fetch the TV ever. He still insists that I must come
Good morning
Your consultant Kyle Rama has bad attitude. I dont want to deal with him, he is the reason I had this bad service. He sent someone to call me on Thursday. The guy wanted to come pick up the TV but I was not in on Thursday as I was at work. The guy said he will call me to come on Friday but did not and I had made someone to be available on Friday. I got a call on Monday from the technician on Monday wanting to come on Monday, I gave him the address to come fetch the TV and I gave your technician a heads up about the address telling him that the place cant be found by GPS as it is a new place. Kyle called and let me know that if that is the case, I should arrange a place of convinience for him to fetch the TV which I dont mind. He gave me a call and I got a missed call from him on Monday morning. I didnt hear the phone as it was on silent and I was in a meeting. He then sent me an email that he cant get someone to come fetch the TV ever. He still insists that I must come
Your consultant Kyle Rama has bad attitude. I dont want to deal with him, he is the reason I had this bad service. He sent someone to call me on Thursday. The guy wanted to come pick up the TV but I was not in on Thursday as I was at work. The guy said he will call me to come on Friday but did not and I had made someone to be available on Friday. I got a call on Monday from the technician on Monday wanting to come on Monday, I gave him the address to come fetch the TV and I gave your technician a heads up about the address telling him that the place cant be found by GPS as it is a new place. Kyle called and let me know that if that is the case, I should arrange a place of convinience for him to fetch the TV which I dont mind. He gave me a call and I got a missed call from him on Monday morning. I didnt hear the phone as it was on silent and I was in a meeting. He then sent me an email that he cant get someone to come fetch the TV ever. He still insists that I must come bring the TV in. I should have never had this issue in the first place had he not been negligent and gave me a TV thats not fixed properly. Now he is making me take responsibility for his negligence. If I bring someone in, then he should refund the person taking the TV from and to my place. I dont want to deal with Kyle.
Your consultant Kyle Rama has bad attitude. I dont want to deal with him, he is the reason I had this bad service. He sent someone to call me on Thursday. The guy wanted to come pick up the TV but I was not in on Thursday as I was at work. The guy said he will call me to come on Friday but did not and I had made someone to be available on Friday. I got a call on Monday from the technician on Monday wanting to come on Monday, I gave him the address to come fetch the TV and I gave your technician a heads up about the address telling him that the place cant be found by GPS as it is a new place. Kyle called and let me know that if that is the case, I should arrange a place of convinience for him to fetch the TV which I dont mind. He gave me a call and I got a missed call from him on Monday morning. I didnt hear the phone as it was on silent and I was in a meeting. He then sent me an email that he cant get someone to come fetch the TV ever. He still insists that I must come bring the TV in. I should have never had this issue in the first place had he not been negligent and gave me a TV thats not fixed properly. Now he is making me take responsibility for his negligence. If I bring someone in, then he should refund the person taking the TV from and to my place. I dont want to deal with Kyle.
Good Day tee-matsholla-m
Thank you for contacting Teljoy and for the details provided,your enquiry has been escalated and sent through to our Repair centre Supervisor to address the matter and assist in this regard.
Thanking you in advance
Your Teljoy Team
Good Day tee-matsholla-m
Thank you for contacting Teljoy and for the details provided,your enquiry has been escalated and sent through to our Repair centre Supervisor to address the matter and assist in this regard.
Thanking you in advance
Your Teljoy Team