Rediculous service

I a new Teljoy client and I am by far dissatisfied and dissapointed with your service, first you didn't debit as I asked then you made it my problem calling me every morning, I then took a courtesy to make an EFT, month two no debit as per my instruction to debit on the 25th,then I Called again only to be hold and be told that ohh ou apologies your debit order was not reinstated? And I am charged 18 more for something I didn't opt for? I have sent emails, I have waited for the consultant to call me back as she said she will revert back to me when her team leader is back in order to weave fees, still today I have not received any feedback of a way forward. You have the guts to send me sms that my account is in arrears when you did not even bother acknowledging my emails?