Read emails......balance bank statements with payments....show some customer service ethics!!!!

So been a customer for many years and purchased many items. My account was up-to-date until a few months ago when I, due to family problems, didn't pay. Phone calls, SMS (and BTW Portia Ntshotsho if I had money to call you back I would have (go figure) your number comes up as SPAM clearly understanding why that happens now. I DID send emails instead, try reading). I sent an email on 22 November making a commitment to catch my account up at the end of November even providing a reason payment was not made (even though it has nothing to do with you this is my credit score rating I am messing with not yours) (sorry it was in basic language clearly not readable did I scribble). You can argue I don’t take your calls, well you have NEVER EVER even bothered accepting my read receipt or acknowledging you received my email (Rude much). End of November, I would have owed 3 months. I emailed Portia and said I will do an EFT for the 2 outstanding amounts as soon as I was paid, and the normal debit order could go through as normal end of November and then my account would be up-to-date. So 24 November I got paid and immediately 2100 that was owing. On 25 November, I sent Portia the proof of payment. On the 25 November my normal debit order went through sorted….. NOT!!!! Today 30 November another 2100 is debited from my account. Sorry but could I have proof that I agreed to a debit order over and above the normal amount. I sent proof of payment. Is your accounts staff not able to balance bank statements to accounts????? Or are they just battling with numbers. Now I sit with no money for my debit order on 1st. So yes one debit order is my Wi-Fi and working from home I need this. So end of December when I again cannot pay (no work no pay) we can do this round about discussion again shall we. You will this time you have yourself to thank. Good job!!!! What i have found over the past year or so is that the "good payers" are the ones taken advantage of!!!!!! I can name three friends with Teljoy accounts in arrears, and NOT one of them have had an incident like this take place.