ML
Madeleine L
1 reviews | Active since Mar 2019
06 Mar 2024, 17:37
Problems ontop of problems
9 days later after i emailed the help line and technician help line i still no feedback. I am disappointed as to i have to sit with a washing machine that doesnt want to switch on any more and email after email i still dont get any reply not even a acknowledgement that they got all my emails. #2****5 is the reference i recieved no communication further.
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Teljoy's replyOfficial
07 Mar 2024, 06:59Good day Madeleine
We are truly sorry to hear about the challenges you're facing with your washing machine and the lack of response from our team. We understand how frustrating and inconvenient this situation must be for you.
We want to assure you that your concerns are important to us, and we appreciate your patience. we completely understand the urgency of resolving the issue with your washing machine. we apologize for any oversight in our communication process.
The matter has been escalated to our service team, and we will get back to you with an update as soon as possible. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding.
We are truly sorry to hear about the challenges you're facing with your washing machine and the lack of response from our team. We understand how frustrating and inconvenient this situation must be for you.
We want to assure you that your concerns are important to us, and we appreciate your patience. we completely understand the urgency of resolving the issue with your washing machine. we apologize for any oversight in our communication process.
The matter has been escalated to our service team, and we will get back to you with an update as soon as possible. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding.
Best regards,
Teljoy's reply07 Mar 2024, 06:59
Official
Good day Madeleine
We are truly sorry to hear about the challenges you're facing with your washing machine and the lack of response from our team. We understand how frustrating and inconvenient this situation must be for you.
We want to assure you that your concerns are important to us, and we appreciate your patience. we completely understand the urgency of resolving the issue with your washing machine. we apologize for any oversight in our communication process.
The matter has been escalated to our service team, and we will get back to you with an update as soon as possible. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding.
We are truly sorry to hear about the challenges you're facing with your washing machine and the lack of response from our team. We understand how frustrating and inconvenient this situation must be for you.
We want to assure you that your concerns are important to us, and we appreciate your patience. we completely understand the urgency of resolving the issue with your washing machine. we apologize for any oversight in our communication process.
The matter has been escalated to our service team, and we will get back to you with an update as soon as possible. Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding.
Best regards,