Pro rata *******

Changed TV's got charged a pro rata rate more than the tvs actual installment and the next day (the first) got debited more than my previous installment even tho this tv is cheaper. All emails are ignored and no one seems to care. I paid for the 1st tv beginning of the month which I wanted to change because they gave me a damaged unit I have videos showing the screen going green. I don't understand why I still have to pay for it. As it was taken back and I don't even have it.

I basically paid over R1400 these past 2 days for a bed and a tv. I'm not happy at all. I would prefer all communication to be done in email thank you since then I can have an address that someone responds to.