NM
Nyiko M
1 reviews | Active since May 2020
12 Feb 2026, 23:00
Predatory business looking to take you for a ride
Please beware full of teljoy. They are just predatory people looking to make a quick buck from you. They will try get every cent from you to prop up their unsustainable business model.
I have suddenly charged huge fees after my contract ended with them. It was a rent to own but out of nowhere there are now fees to own the device and I am still getting charged a monthly fee. So save yourself the trouble stay away
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Replies (2)
Teljoy's replyOfficial
13 Feb 2026, 07:31 Thank you for sharing your feedback. We are genuinely sorry to read about your experience and the frustration this situation has caused. We would like the opportunity to review your specific account in detail to determine exactly what has occurred and provide you with a full breakdown of the charges. If there has been an error, we will address it immediately, Please note that our management will contact you and assist you
Teljoy's reply13 Feb 2026, 07:31
Official
Thank you for sharing your feedback. We are genuinely sorry to read about your experience and the frustration this situation has caused. We would like the opportunity to review your specific account in detail to determine exactly what has occurred and provide you with a full breakdown of the charges. If there has been an error, we will address it immediately, Please note that our management will contact you and assist you
NM
Nyiko M's updateReviewer Update
23 Feb 2026, 10:38I received a call. Answered and explained i was in a meeting and would be happy to take the call at a more suitable time. I never got a call back. Instead I have had collections people calling me and I am still being billed for a 24 month contract now in its 28th month.
I called the call centre to find out why I had been charged extra amounts beyond the 24 month contract. Typical of firms that rely on systems instead of common sense I was told the system says so. Eventually someone explained that its because vitality did not send them my goals data. I have written communication from vitality saying they sent the data. Their view is that this is my problem and they could not be bothered to understand a product they collaborated with Vitality on. I will gladly hand back your device and WARN ALL CONCERNED: DO NOT DO BUSINESS WITH TELJOY
I called the call centre to find out why I had been charged extra amounts beyond the 24 month contract. Typical of firms that rely on systems instead of common sense I was told the system says so. Eventually someone explained that its because vitality did not send them my goals data. I have written communication from vitality saying they sent the data. Their view is that this is my problem and they could not be bothered to understand a product they collaborated with Vitality on. I will gladly hand back your device and WARN ALL CONCERNED: DO NOT DO BUSINESS WITH TELJOY
NM
Nyiko M's update23 Feb 2026, 10:38
Reviewer Update
I received a call. Answered and explained i was in a meeting and would be happy to take the call at a more suitable time. I never got a call back. Instead I have had collections people calling me and I am still being billed for a 24 month contract now in its 28th month.
I called the call centre to find out why I had been charged extra amounts beyond the 24 month contract. Typical of firms that rely on systems instead of common sense I was told the system says so. Eventually someone explained that its because vitality did not send them my goals data. I have written communication from vitality saying they sent the data. Their view is that this is my problem and they could not be bothered to understand a product they collaborated with Vitality on. I will gladly hand back your device and WARN ALL CONCERNED: DO NOT DO BUSINESS WITH TELJOY
I called the call centre to find out why I had been charged extra amounts beyond the 24 month contract. Typical of firms that rely on systems instead of common sense I was told the system says so. Eventually someone explained that its because vitality did not send them my goals data. I have written communication from vitality saying they sent the data. Their view is that this is my problem and they could not be bothered to understand a product they collaborated with Vitality on. I will gladly hand back your device and WARN ALL CONCERNED: DO NOT DO BUSINESS WITH TELJOY