1 reviews | Active since Jan 2020
Poor TELJOY Repair Service
I have be a loyal customer of Teljoy for many years and have never had any issues with their service before until the 9th January 2020. I logged a fault with my washing machine and on Friday the 10th January 2020 a Technician came and assessed the machine. After numerous calls which ended in frustration and anger I eventually spoke with the Operations Service Co-ordinator who advised that they were waiting on the Technician to advise what PARTS were needed. I was completely shocked that after an entire week NO ONE from TELJOY was following up on my Repair Case......NO ONE was checking up on where the Repair Status was......only when I spoke with them on the Friday was it determined that they are still waiting to hear from the Technician. I was told they sent an Email.......but honestly.......surely someone should be taking onwnership of the repair case and followup with the Technician. ( By the way.......the Technician is not from Teljoy but a Service Provider ). Today....TWO Technician turn up and my home unannounced and start to reassess the Washing machine again....making a list of parts that are required to repair the machine. They must now get AUTHORISATION from Teljoy for the parts and then will return later in the week or next week if I am lucky. Teljoy apparently will organise the PARTS and then send them down to the Service Technician. This is terrible and unacceptable service. The staff appear to be uninterested in your problem. They do not followup nor provide any regular feedback to the customer. It is now 12 Days without a Washing Machine and it looks like it will be another 12 days before anything else will get done......IF I AM LUCKLY. Shame on you TELJOY. This is NOT the service that you should be providing. I am totally appalled by your lack of interest in doing your job.
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
Really!!!! So my mother said but we had TWO technician come to the house today........to which Teljoy had no answer because the were unaware.
This is what I mean........There is clearly NO CO-ORDINATION taking place between Teljoy and their Service Provider and again reinforces my earlier statement that NO ONE is actually monitoring the Repair Job Status.
It boarders on incompetence and it a complete lack of respect for the customer.
Really!!!! So my mother said but we had TWO technician come to the house today........to which Teljoy had no answer because the were unaware.
This is what I mean........There is clearly NO CO-ORDINATION taking place between Teljoy and their Service Provider and again reinforces my earlier statement that NO ONE is actually monitoring the Repair Job Status.
It boarders on incompetence and it a complete lack of respect for the customer.
The do not communicate....When we call in they say they will followup and call back BUT NEVER do. Now apparently the person who was supposed to be "managing" our Service Repair no longer works there. The Manager who I believe is Michael is very much indifferent to our pleas for assistance.
Nothing has changed with Teljoy's Appliance Repair service. Just complete incompetence and indifference in an industry that should have Customer Service at the forefront of their business.
No one follows up.......No one provides regular feedback......No one follows up with the Service Provider on the status of your appliance repair. I can tell you.......Teljoy have a lot to learn about this business in my opinion.......and should take a leaf out of the excellent service provided by Hirsch Appliance Repairs. They have technician who know what they are doing, they keep you informed and updated and they a large spares supply to call on in the event of problems. My fridge which, thank godness is not under Teljoy's Appliance Repair Service, was repaired within TWO DAYS by Hirsch.
Teljoy Appliance Repairs are simply THE WORST business one could deal with. I would put them on par with one of the Government Departments. Absolutely useless.
Anyone considering using them may jump for joy when they receive that brand new appliance from Teljoy on delivery day.......but JUST WAIT when something goes wrong. You may regret that decision if you have to experience a breakdown of your appliance.
They did offer to provide a "LOAN" unit...but be cautioned as the "LOAN" unit will not be the same as your existing unit and you have NO IDEA where that "LOAN" unit has been or what it was used for. We had a 13Kg Top Loader washing machine which was selected for a reason. The "LOAN" Unit was a much smaller Front Loader which we simply could not use. We did not even bother to have the "LOAN" unit off-loaded from the van. It would be of no use. No further attempt was made at offering us another "LOAN" unit.
I am very sad to say that Teljoy and their Appliance Repair Service are not what they say they are. I strongly recommend that you DO YOUR HOMEWORK before considering them in the future. The service has left a bitter, bitter taste in my mouth.
The do not communicate....When we call in they say they will followup and call back BUT NEVER do. Now apparently the person who was supposed to be "managing" our Service Repair no longer works there. The Manager who I believe is Michael is very much indifferent to our pleas for assistance.
Nothing has changed with Teljoy's Appliance Repair service. Just complete incompetence and indifference in an industry that should have Customer Service at the forefront of their business.
No one follows up.......No one provides regular feedback......No one follows up with the Service Provider on the status of your appliance repair. I can tell you.......Teljoy have a lot to learn about this business in my opinion.......and should take a leaf out of the excellent service provided by Hirsch Appliance Repairs. They have technician who know what they are doing, they keep you informed and updated and they a large spares supply to call on in the event of problems. My fridge which, thank godness is not under Teljoy's Appliance Repair Service, was repaired within TWO DAYS by Hirsch.
Teljoy Appliance Repairs are simply THE WORST business one could deal with. I would put them on par with one of the Government Departments. Absolutely useless.
Anyone considering using them may jump for joy when they receive that brand new appliance from Teljoy on delivery day.......but JUST WAIT when something goes wrong. You may regret that decision if you have to experience a breakdown of your appliance.
They did offer to provide a "LOAN" unit...but be cautioned as the "LOAN" unit will not be the same as your existing unit and you have NO IDEA where that "LOAN" unit has been or what it was used for. We had a 13Kg Top Loader washing machine which was selected for a reason. The "LOAN" Unit was a much smaller Front Loader which we simply could not use. We did not even bother to have the "LOAN" unit off-loaded from the van. It would be of no use. No further attempt was made at offering us another "LOAN" unit.
I am very sad to say that Teljoy and their Appliance Repair Service are not what they say they are. I strongly recommend that you DO YOUR HOMEWORK before considering them in the future. The service has left a bitter, bitter taste in my mouth.