KJ
Karen J
1 reviews | Active since Sept 2022
27 Sept 2022, 11:49
Poor Service from Teljoy
We rent to buy in September 2020 a Samsung 13kg washing machine. From then on forward up untill now we have received the worst service ever imagined. They have no sense of urgency or proper customer care towards their customers. Had the machine suposedly fixed on saturday the 24th of September 2022 after they had to replace the first one because the machine was faulty from the get go. I had to wait 19 days since reporting the faulty appliance on the 6th og September 2022. The machine is still not fixed. It was still under warranty at the time of logging the call. Now they tell me the machibe is out of warranty. And to get hold of them is seemingly impossible. They do not answer their phones or get back to you when you leave a message. Do not even think of doing bussiness anyone with Teljoy unless you whant your blood pressure to go through the roof.
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Replies (4)
Teljoy's replyOfficial
27 Sept 2022, 13:32Hello Karen, we are sorry for the frustration caused. We will investigate the matter further with our service manager then revert back to you shortly.
Teljoy's reply27 Sept 2022, 13:32
Official
Hello Karen, we are sorry for the frustration caused. We will investigate the matter further with our service manager then revert back to you shortly.
KJ
Karen J's updateReviewer Update
29 Sept 2022, 06:45Once again i woukd like to further more state the total and very bad service ftom Teljoy. After many many phone calls to Teljoy at my cost my machine is still not propetly fixed. I reported the faulty washing machine on the 6th of Septembef 2022. This was a new washing machine as the first one was replaced in 2021. At the time of reporting the faulty appliance the machine was and still should be under warranty as it was a new machine as every appliance should have a 2 year warranty. After struggling for many hours and days to ecplain to Teljoy that the machine is still not fixed properly and i am paying for it to be fixed they now are saying it is out of warranty and i must pay. I am once again trying to explain to these stupid people the problem. What they are currently doing is delaying to fix the problem so that ghe warranty lapses and they do not have to pay to fixe it. Please do not do bussiness with Teljoy as they are totally incompitent and do not care a **** about their clients. To try and get a statemeng out of them is even a bigger problem as they can not even reconcile an account properley. If i could i would red flag Teljoy as being ghe worst company to deal with.
KJ
Karen J's update29 Sept 2022, 06:45
Reviewer Update
Once again i woukd like to further more state the total and very bad service ftom Teljoy. After many many phone calls to Teljoy at my cost my machine is still not propetly fixed. I reported the faulty washing machine on the 6th of Septembef 2022. This was a new washing machine as the first one was replaced in 2021. At the time of reporting the faulty appliance the machine was and still should be under warranty as it was a new machine as every appliance should have a 2 year warranty. After struggling for many hours and days to ecplain to Teljoy that the machine is still not fixed properly and i am paying for it to be fixed they now are saying it is out of warranty and i must pay. I am once again trying to explain to these stupid people the problem. What they are currently doing is delaying to fix the problem so that ghe warranty lapses and they do not have to pay to fixe it. Please do not do bussiness with Teljoy as they are totally incompitent and do not care a **** about their clients. To try and get a statemeng out of them is even a bigger problem as they can not even reconcile an account properley. If i could i would red flag Teljoy as being ghe worst company to deal with.
Teljoy's replyOfficial
29 Sept 2022, 08:47Hello Karen, an agent will phone you soon with feedback on your service call
Teljoy's reply29 Sept 2022, 08:47
Official
Hello Karen, an agent will phone you soon with feedback on your service call
KJ
Karen J's updateReviewer Update
03 Oct 2022, 10:17Once again i must state the absolute and terrible service from Teljoy. Washing machine still not properly fixec since call was logged y September. These people just do not give a bleddie dam about their clients i am.still paying for a machiñe i can not use. To try and call them is an impossible mission. They have so many bad reviewes but they still do not care one bit. I am going to put my washing machine on the street where they can come and collect it. I am so fef up with this company. Please people DO NOT DO BUSSINESS with Teljoy at all unless you whant your blood pressure to go through the roof. They are worse than the government and Eskom combined.
KJ
Karen J's update03 Oct 2022, 10:17
Reviewer Update
Once again i must state the absolute and terrible service from Teljoy. Washing machine still not properly fixec since call was logged y September. These people just do not give a bleddie dam about their clients i am.still paying for a machiñe i can not use. To try and call them is an impossible mission. They have so many bad reviewes but they still do not care one bit. I am going to put my washing machine on the street where they can come and collect it. I am so fef up with this company. Please people DO NOT DO BUSSINESS with Teljoy at all unless you whant your blood pressure to go through the roof. They are worse than the government and Eskom combined.