1 reviews | Active since Dec 2025
Poor Service, Faulty TV Ignored After Account Closure
I settled my arrears with Teljoy on 28 November 2025 and immediately confirmed payment and requested closure of my account. On 29 November 2025, the rented Skyworth TV started malfunctioning - it would not switch on properly and the screen stayed blank.
I reported this fault on 2 December 2025 via Teljoy’s online chat. Instead of addressing the issue, I was told the account was in arrears. I explained arrears were already paid. On 3 December 2025, another agent confirmed payment was “awaiting reflection” and later confirmed the account was closed.
Despite the fact that the fault was reported before closure, Teljoy has refused to assist. My follow-up emails on 4 December and 8 December 2025 were ignored.
This is unacceptable:
- Fault reported while account was active.
- Maintenance obligations under the rental agreement were ignored.
- Customer service failed to respond to repeated emails.
Teljoy closed the account without resolving the issue, leaving me with a faulty TV and no support. This is a clear breach of contract and poor customer service.
We can see that there are several points that need to be reviewed — specifically the timing of your payment, the fault report logged on 2 December, and the subsequent closure of the account.
Once received, this will be escalated to our senior resolutions team to review the service process, the maintenance obligation, and the handling of your correspondence. Thank you for giving us the chance to resolve this.
We can see that there are several points that need to be reviewed — specifically the timing of your payment, the fault report logged on 2 December, and the subsequent closure of the account.
Once received, this will be escalated to our senior resolutions team to review the service process, the maintenance obligation, and the handling of your correspondence. Thank you for giving us the chance to resolve this.
Your concern has been escalated to the relevant team. Feedback will be provided shortly. We understand your frustration, and we are prioritizing your query to ensure a resolution as soon as possible.
Your concern has been escalated to the relevant team. Feedback will be provided shortly. We understand your frustration, and we are prioritizing your query to ensure a resolution as soon as possible.
Please note that we will request the team to provide the feedback via email instead of calling. Kindly keep an eye on your inbox, and they will be in touch with you shortly.
Please note that we will request the team to provide the feedback via email instead of calling. Kindly keep an eye on your inbox, and they will be in touch with you shortly.
My TV was taken in for maintenance on 13 Dec 25. The only update I received was that parts have been ordered. I have no clue what the turnaround time to repair and return my TV is and it has been almost a month now. I would appreciate getting urgent updates on when exactly the TV is returning.
My TV was taken in for maintenance on 13 Dec 25. The only update I received was that parts have been ordered. I have no clue what the turnaround time to repair and return my TV is and it has been almost a month now. I would appreciate getting urgent updates on when exactly the TV is returning.