Poor service

Teljoy. A trusted company. But lately they are are currently very useless. My spouse rented a fridge from them. According to them his account is in arrears but on the statement it shows his account is up to date. Today they took double debit orders. We are highly disgusted with the level of service. We have sent emails but no response. But yet we get numourous smsses and emails to pay our account. We ask that they contact Mr Nel on *** to discuss this matter.