Poor Service

I bought two TVs from Teljoy and about a month ago my sister lost the remote for her TV so we contacted Teljoy and they advised that we should pay for it which we did, they delivered the remote but it wasnt the one we wanted, when we asked for the specific one we wanted we were told that the warehouse does not have it, now as a customer this is unacceptable, not to mention the poor communication skills and service received, there was no urgency and no putting the customer first or even treating the customer fairly. The same service was received a year ago when one of the TVs gave issues, slow responses, no urgency, no concern whatsoever and yet we are expected to pay for this service. The least they could do was to try their utmost to get the remote otherwise we could've gone to a different shop and bought what we wanted.