POOR SERVICE DELIVERY TELJOY

Today I want to speak my mind regarding the "Good service" in the beginning which downgraded to "Unacceptable Poor Service" from Teljoy! I app**** for a rental TV and on the 10th of May 2019 I received a call from the agent handling my application who informed me that my application was approved and it was all congratulations etc etc etc. He then informed me that the delivery of the TV will take no longer than 3 to 5 working days depending on available stock but promised me that I will receive my TV no later than Friday 17 May (WHICH WAS THE 5th WORKING DAY THEN). Well I never received my TV as PROMISED on Friday the 17th and not even a phone call or email informing me what the situation is regarding the delivery and still I did not receive ANY FEEDBACK or correspondence OR the TV. I have sent numerous emails to the Teljoy online email address "contact us" as well as to the Agent Tshepo NTEO but with NO SUCCESS!! Nobody is replying to any of my emails or inquiries or complaints! The agent's reply to my email once or twice was just SORRY AWAITING ANSWER FROM POLOKWANE DEPOT ON STOCK AVAILABILITY.... I mean really, how long does it take to check if you have stock or not in your depot/warehouse/store??? No extra mile will be walked to keep the client happy and to follow up with the depot or even just to correspond with me the customer to keep me up to date, informing me on HOW LONG still will it take for who ever to get stock and HOW LONG still must I wait for the delivery of my TV! I WOULD LIKE TO KNOW IF I MUST RATHER CANCEL MY APPLICATION WITH TELJOY OR ARE THEY GOING TO ASSIST IN THIS MATTER OR NOT??? Today is already 10 working days after the approval of my application.