MV
Marius V
1 reviews | Active since Jun 2013
10 Mar 2025, 15:22
Poor Service Delivery from Teljoy
I have contacted Teljoy on the 08 March 2025 due to my power supply, which I am renting from them has broken. The lady informed me that she would log a call in order for someone from the service department to phone me and to advise the next steps. Till to date of this complain on Hello Peter no one from Teljoy even bother to contact me.
This is really poor service, and I am regretting taking up your service already. This Power supply must be repaired, exchanged or the contract need to be cancelled.
I am fed up with poor service delivery, really!!
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Teljoy's replyOfficial
10 Mar 2025, 15:37Hello Marius
We sincerely regret the delay in assisting you with your power supply issue. Your concern is important to us, and we understand how frustrating it must be to wait for a resolution.
We have escalated your request as a priority, and a team member from our service department will be in touch shortly to provide the necessary assistance. Whether it’s a repair, exchange, or further resolution, we are committed to ensuring this is handled as soon as possible.
We sincerely regret the delay in assisting you with your power supply issue. Your concern is important to us, and we understand how frustrating it must be to wait for a resolution.
We have escalated your request as a priority, and a team member from our service department will be in touch shortly to provide the necessary assistance. Whether it’s a repair, exchange, or further resolution, we are committed to ensuring this is handled as soon as possible.
Teljoy's reply10 Mar 2025, 15:37
Official
Hello Marius
We sincerely regret the delay in assisting you with your power supply issue. Your concern is important to us, and we understand how frustrating it must be to wait for a resolution.
We have escalated your request as a priority, and a team member from our service department will be in touch shortly to provide the necessary assistance. Whether it’s a repair, exchange, or further resolution, we are committed to ensuring this is handled as soon as possible.
We sincerely regret the delay in assisting you with your power supply issue. Your concern is important to us, and we understand how frustrating it must be to wait for a resolution.
We have escalated your request as a priority, and a team member from our service department will be in touch shortly to provide the necessary assistance. Whether it’s a repair, exchange, or further resolution, we are committed to ensuring this is handled as soon as possible.