Poor service delivery

Good day I hereby write as an update on our matter with Teljoy. Teljoy don't care about their customers. They make empty promises and don't keep to their promises. I placed a review on Hello Peter last week and was contacted within an hour after the review regarding the Defy 10kg washing machine that it will be dealt with, but to my dissatisfaction it was all lies we were informed that a washing machine will be delivered this week a Hisense wtja1102t to this point that we still waiting. We then made contact with Teljoy yesterday to reassure ourselves that the machine will be delivered this week and the manager who dealt with our complaint said he will keep us updated. What is really frustrating now at this point today they informed us it will be delivered next week. To us this is unexceptable we have been waiting on a washing machine for more than 2 months now and to keep us waiting another 2 months is not going to happen. The best part of the contract with Teljoy is you pay for insurance and warranty but if you claim for a broken item they do not deliver. So Teljoy as a loyal client of yours for more than 9 years this our first time ever getting into a situation like this how can you just ignore this matter like that.