Poor service delivery

We app**** for a Teljoy account and was approved and received confirmation sms on 20 December. The same sms indicated that she will be contacted within 48 hours to finilise her contract and arrange for delivery.

Ever since she has not been contacted. We have phoned them and everytime we are informed that an Agent will phone us NOW. They have a message platform where you chat with the Teljoy care team. We have been sending messages since 27 December and each time receive a message indicating "the query has been escalated to the sales team" or "an agent will be in contact with you shortly" Nothing happens. We are also informed how busy they are, but we are customers as well and expect to be treated as such. If Teljoy are aware that they are so busy, why give a 48 hour timeframe in which we will be contacted? Rather indicate you will be contacted within a month, if they feel like it.

This is very poor service delivery and extremely frustrating as we are trying everything from our side to resolve this, but get no joy and no service.