MF
Mario F
1 reviews | Active since Jun 2021
30 Jun 2024, 08:45
Poor service and takes your money
This company is really making me so angry because I have an agreement with vitality on my watch I have made my goal every single month and they have deducted me for 2 months in a row I have I spoke I have spoken to them telephonically and they have and acknowledged that they've made a mistake and still I am waiting for them to give me the refund they took the money so quick but the refund back so long two months and I am still waiting what an awful experience and I will never buy something from them again I am actually thinking of giving back the product as it is just a rental watch
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
01 Jul 2024, 08:37Good day Mario,
Thank you for bringing this to our attention. We understand your frustration and the inconvenience caused by the delay in processing your refund. We are committed to resolving this issue promptly. A member of our team will contact you shortly to expedite the refund process and ensure you receive the amount owed to you as soon as possible.
Thank you for bringing this to our attention. We understand your frustration and the inconvenience caused by the delay in processing your refund. We are committed to resolving this issue promptly. A member of our team will contact you shortly to expedite the refund process and ensure you receive the amount owed to you as soon as possible.
Teljoy's reply01 Jul 2024, 08:37
Official
Good day Mario,
Thank you for bringing this to our attention. We understand your frustration and the inconvenience caused by the delay in processing your refund. We are committed to resolving this issue promptly. A member of our team will contact you shortly to expedite the refund process and ensure you receive the amount owed to you as soon as possible.
Thank you for bringing this to our attention. We understand your frustration and the inconvenience caused by the delay in processing your refund. We are committed to resolving this issue promptly. A member of our team will contact you shortly to expedite the refund process and ensure you receive the amount owed to you as soon as possible.
MF
Mario F's updateReviewer Update
10 Jul 2024, 10:54Please note, I still have not received my refund and it is two months now. I will write another review if this is not sorted out. I want my refund as promised two weeks ago already.
MF
Mario F's update10 Jul 2024, 10:54
Reviewer Update
Please note, I still have not received my refund and it is two months now. I will write another review if this is not sorted out. I want my refund as promised two weeks ago already.
Teljoy's replyOfficial
10 Jul 2024, 13:01We are actively working to resolve your query and apologize for the delay in receiving your refund. We have escalated your issue to the relevant department and will ensure it is addressed as a priority and the refund is paid into your account latest by Friday.
Teljoy's reply10 Jul 2024, 13:01
Official
We are actively working to resolve your query and apologize for the delay in receiving your refund. We have escalated your issue to the relevant department and will ensure it is addressed as a priority and the refund is paid into your account latest by Friday.