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Quinten B

1 reviews | Active since May 2022

15 May 2026, 06:20

Poor service and lack of accountability

I have been dealing with Telljoy regarding an EcoFlow unit issue since 13 April, and it remains unresolved.

The unit has developed escalating faults over time. The first failure occurred while charging, where the battery appeared to fail with a loud sound. On the second return, the unit was reportedly “overloading” even while charging a mobile phone under minimal load. This is also when the 37% battery shutdown/overload issue was first observed. On the third occurrence, the unit now simply shuts down at around 15% battery.

I have been accused of negligence, which I strongly dispute. The unit was always safely stored and properly used. The only external factor was cable theft in my area, which caused temporary disruption and is when the 37% issue was first noticed.

Despite multiple follow-ups, I have not been given a clear or consistent technical explanation of the fault, only vague conclusions without supporting detail.

An exchange was offered, however I requested clarification on the diagnosis, replacement terms, and what happens to the current unit before signing any documentation.

These questions remain unanswered. Communication throughout this process has been poor, with repeated delays and empty promises of feedback that never materialise.

There is no ownership of the issue, no proper escalation, and no resolution timeline.

At this stage, I am also concerned about the lack of feedback while my contract is nearing its end. I am still awaiting a proper response and final resolution.

0
Replies (15)
Teljoy
Teljoy's reply15 May 2026, 08:21
Official
Hello Quinten

Thank you for taking the time to provide such detailed feedback, and we sincerely apologize for the frustration and inconvenience you have experienced regarding your EcoFlow power station.

We understand your concerns surrounding the recurring faults, the lack of clear technical feedback, and the communication delays you have encountered throughout this process. We also acknowledge your concerns regarding the accusations of negligence and the unanswered questions relating to the proposed exchange and replacement terms.

This is certainly not the level of service we aim to provide at Teljoy, and we apologize for the disappointment caused.

Please be assured that your matter is important to us, and we would appreciate the opportunity to review the case further with the relevant departments to ensure that your concerns are properly addressed and that you receive clear feedback regarding the diagnosis, exchange process, and contract-related concerns.

 We will escalate the matter urgently and work towards a fair resolution. 

We appreciate your patience and thank you for bringing this to our attention.
QB
Quinten B's update15 May 2026, 09:12
Reviewer Update
Good day,

Thank you for the response and for escalating the matter.

I appreciate the acknowledgment of my concerns and look forward to receiving clear feedback on the diagnosis, exchange process, and contract implications.

Please keep me updated on the progress and proposed resolution timeline.
Teljoy
Teljoy's reply15 May 2026, 09:35
Official
Hello Quinten

Thank you for your understanding and patience throughout this process.

At Teljoy, we appreciate your cooperation and can assure you that the matter remains escalated with the relevant department for further review.

We will continue to keep you updated regarding the diagnosis, exchange process, contract implications, and any proposed resolution timelines as soon as feedback becomes available.

Thank you once again for your patience and understanding 
QB
Quinten B's update26 May 2026, 13:33
Reviewer Update
Hi Teljoy team,

I am still awaiting delivery of the replacement unit that was already confirmed on the 15th of May. At this stage, there is still no delivery date or clear timeline provided.

I would like to bring to your attention that I am currently sitting without power and working from home.

I would appreciate urgent feedback on the following:

a confirmed delivery date for the replacement unit, the current status of the logistics process, and the expected timeframe for completion.
QB
Quinten B's update27 May 2026, 05:49
Reviewer Update
Let's see how many daily follow ups it will take to get a response.

1st follow up :)
Teljoy
Teljoy's reply27 May 2026, 11:37
Official
Hello Quinten

 
We sincerely apologize for the lack of feedback and understand your frustration. 

Please be assured that your matter has not been ignored, and we would still like the opportunity to assist and follow up accordingly.  Teljoy will investigate and provide feedback as soon as possible.
QB
Quinten B's update28 May 2026, 06:14
Reviewer Update
Hi Teljoy team,

I appreciate the response, however the replacement unit was already confirmed on 15 May by Masesi and I am still awaiting a delivery date or timeline from logistics.

I would also like to note that I have continued paying for a non-functional unit during this period, while relying on it for backup power when working from home, especially with the recent power outages we have been experiencing.

I would appreciate concrete feedback on when the replacement unit will be dispatched and delivered, as well as a clear update on this matter today.
QB
Quinten B's update29 May 2026, 06:05
Reviewer Update
Another follow-up has been sent regarding this matter, as I am still not receiving any concrete timelines or meaningful updates regarding delivery.

Quite disappointing how this matter has been handled thus far, especially considering that I have continued paying for a non-functional unit while relying on it during ongoing power outages.

My contract for this unit also comes to an end on Monday, which makes the lack of urgency and communication even more concerning.

Please provide a clear response and confirmed delivery timeline by 12pm today. Should I continue receiving no meaningful feedback, I will have no option but to escalate this matter further through additional consumer channels.

And on a side note I am going to carry on with daily with follow-ups so that this chat thread hits the top of the list.

#Telshame comming soon
QB
Quinten B's update29 May 2026, 10:16
Reviewer Update
Update:

I received a call from Teljoy providing an update on the replacement unit.

They confirmed that they are still busy preparing the unit and that it will be tested on site once ready before delivery is finalised.

I appreciate the feedback and the communication received on this occasion. I am now awaiting confirmation of the final dispatch and delivery timeline.
Teljoy
Teljoy's reply29 May 2026, 10:20
Official
Hello Quiten

Thank you for your feedback. We appreciate your patience and understanding throughout this process.

We are pleased to hear that communication regarding the replacement unit has improved. Please rest assured that the unit is currently being prepared and tested thoroughly on site to ensure everything is in perfect working order before dispatch.

Once the testing process has been completed, we will provide confirmation of the final dispatch and delivery timeline accordingly.
QB
Quinten B's update08 Jun 2026, 16:05
Reviewer Update
I received a replacement unit today as part of an ongoing return process, however the unit is already faulty and not functioning correctly.

It displays overload warnings with no devices connected, shuts down under no-load conditions, and switches off at around 61% battery during basic use. These issues were confirmed through simple isolation testing.

Despite following the replacement process, the core issue remains unresolved as the unit supp**** is also defective.
At this stage, I am still without a working unit and require proper resolution and closure of the matter.
QB
Quinten B's update10 Jun 2026, 09:28
Reviewer Update
Final update from my side.

After months of follow-ups, a replacement process, numerous promises of feedback, and now receiving a replacement unit that is also exhibiting abnormal behaviour, I have unfortunately lost confidence in Teljoy's ability to resolve this matter effectively.

The most disappointing part is not the fault itself, but the amount of time, effort, and follow-up required from my side to obtain updates and progress throughout the process.

My contract has now ended for this unit, and despite all the engagement, I am still left dealing with a unit that I cannot confidently rely on.

Thank you to everyone who followed this thread. This will be my final update unless a meaningful resolution is provided.
Teljoy
Teljoy's reply10 Jun 2026, 09:41
Official
Hello Quiten

We are genuinely sorry to hear that your experience has left you feeling this way. While we understand that technical faults can occur, we fully acknowledge that the most frustrating aspect of your journey has been the prolonged delays, repeated follow-ups, and lack of consistent communication throughout the process.

It is particularly disappointing to learn that after the replacement process, you are still experiencing concerns with the replacement unit. We understand why this has affected your confidence in our ability to resolve the matter satisfactorily.

Your feedback regarding the amount of effort required on your part to obtain updates and progress has been noted, and we recognize that this falls short of the level of service we strive to provide. For that, we sincerely apologize.

Although we understand your decision, we would still welcome the opportunity to review the matter further should you wish to engage with us again. We value the time you have taken to share your experience and thank you for your patience throughout this process.
QB
Quinten B's update15 Jul 2026, 07:04
Reviewer Update
Update:

The replacement unit was collected by Teljoy on 17 June 2026 for further investigation.

Since then, apart from a follow-up call asking whether I had received feedback from the technical department, I have unfortunately received no actual feedback from the technical department.

We are now well into July and I am still awaiting an update, diagnosis, proposed resolution or timeline.

The ongoing lack of communication remains the most disappointing part of this experience.
QB
Quinten B's update16 Jul 2026, 07:24
Reviewer Update
Daily follow-up #1
Still no feedback.

#TelShame