Poor Service and Failed Delivery Commitment

Dear Teljoy Customer Care,

After battling for days to get any feedback regarding our order and delivery, we finally received a call confirming that delivery and installation would take place today, 14 August 2025.

My husband specifically made arrangements to work from home today to ensure he was available for the booking. However, after making numerous calls to Teljoy for updates, we were eventually told that the person would not be coming today.

This is completely unacceptable. We, as the customer, have had to do all the follow-ups and chase for answers, while the lack of communication and service from Teljoy has been extremely poor. A confirmed delivery date should be honored, and if there are any issues, the customer should be informed immediately—not left in the dark until we make repeated calls.

We expect urgent feedback on when the delivery and installation will now take place, as well as an explanation for this failure and the continued poor communication.

Yours sincerely, Mechelle & Herbert de Jager