Poor service AA00

Was contacted on 26 April 2021to take out the Easy Fix Repare Policy. Debit order was arranged to go of on the 1st of every month. Debit never went off and now the waiting period of a month have been extended up until the debit order was done. I have phoned 5 times and they are not willing to sort this problem out for me. I have spoken all my airtime out and norhing was done. I have asked to speake to one of the managers butt they dropped al my calls when i waited to be spoken to. Spoken to Thebogo once and Audry two times, and i spoke to T K. They just said the cannot help and put me threw to non cmpliend persons and numbers. This is poor service from people that i have always liked.