PB
Phillip B
1 reviews | Active since Dec 2009
22 Feb 2022, 09:35
Poor Service
My son , Hugo Bruwer , rents a TV at Teljoy . The TV became faulty in the beginning of December 2021. It was collected by a service provider to fix it. At 17 Jan 2022 he received an email from Telyoy that the repair was completed. After waiting a few days he tried to find out where the TV is. It is quite a struggle to call Teljoy especially from a cellphone and quite costly. Only then he discovered that they cannot fix the set and that they will send a new one. It is already the 22nd of February today and after numerous calls there is still nothing. Marcel was the contact person at the service department . Ref TJ ***-A31
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
22 Feb 2022, 10:37Oh no! 😞 We are so sorry to hear this. We will investigate and provide feedback to the account holder
Teljoy's reply22 Feb 2022, 10:37
Official
Oh no! 😞 We are so sorry to hear this. We will investigate and provide feedback to the account holder
Teljoy's replyOfficial
24 Feb 2022, 16:30Good Day Mr. Bruwer,
Please be advised that delivery of the unit has been booked in.
Your son will be contacted with regards to the date and time of delivery.
Kind regards
Teljoy Team
Please be advised that delivery of the unit has been booked in.
Your son will be contacted with regards to the date and time of delivery.
Kind regards
Teljoy Team
Teljoy's reply24 Feb 2022, 16:30
Official
Good Day Mr. Bruwer,
Please be advised that delivery of the unit has been booked in.
Your son will be contacted with regards to the date and time of delivery.
Kind regards
Teljoy Team
Please be advised that delivery of the unit has been booked in.
Your son will be contacted with regards to the date and time of delivery.
Kind regards
Teljoy Team
PB
Phillip B's updateReviewer Update
25 Feb 2022, 11:38Thank you for your quick response. I sincerely appreciate it very much.
I have a general problem with call centres. I probably work for companies but definitely not for their customers. In the first instance it is the cost for the consumer. Since their are hardly any landlines left you cannot make use of a toll free number or a shared cost number. Second you have to wait a long time to get an agent on the line and have to listen to minutes of prerecorded messages. Third you always struggle to get hold of the same agent. For first contact it can work but I feel that once you have contact you must get a direct number so you do not have to go through the whole process every time.
I have a general problem with call centres. I probably work for companies but definitely not for their customers. In the first instance it is the cost for the consumer. Since their are hardly any landlines left you cannot make use of a toll free number or a shared cost number. Second you have to wait a long time to get an agent on the line and have to listen to minutes of prerecorded messages. Third you always struggle to get hold of the same agent. For first contact it can work but I feel that once you have contact you must get a direct number so you do not have to go through the whole process every time.
PB
Phillip B's update25 Feb 2022, 11:38
Reviewer Update
Thank you for your quick response. I sincerely appreciate it very much.
I have a general problem with call centres. I probably work for companies but definitely not for their customers. In the first instance it is the cost for the consumer. Since their are hardly any landlines left you cannot make use of a toll free number or a shared cost number. Second you have to wait a long time to get an agent on the line and have to listen to minutes of prerecorded messages. Third you always struggle to get hold of the same agent. For first contact it can work but I feel that once you have contact you must get a direct number so you do not have to go through the whole process every time.
I have a general problem with call centres. I probably work for companies but definitely not for their customers. In the first instance it is the cost for the consumer. Since their are hardly any landlines left you cannot make use of a toll free number or a shared cost number. Second you have to wait a long time to get an agent on the line and have to listen to minutes of prerecorded messages. Third you always struggle to get hold of the same agent. For first contact it can work but I feel that once you have contact you must get a direct number so you do not have to go through the whole process every time.
Teljoy's replyOfficial
12 Apr 2022, 12:13Hello Mr. Bruwer, we appreciate your feedback and will keep this in mind for the future. We hope your son is enjoying his TV.
Teljoy's reply12 Apr 2022, 12:13
Official
Hello Mr. Bruwer, we appreciate your feedback and will keep this in mind for the future. We hope your son is enjoying his TV.